Jonathan Cobb

Serve as the Subject Matter Expert (SME) for all aspects
related to desktop services, offering second-tier
support for the client services team.

• Oversee Zoom for Healthcare Portal, covering
  licensing, account setup, security measures, and
  constraints to ensure strict adherence to HIPAA
  compliance.
• Take leading role in driving and assisting
  Cybersecurity endeavors at desktop level. Employ
  Nessus for vulnerability scanning and provide
  guidance to staff on optimal security practices.
• Collaborate with Network Team to establish, modify,
  and terminate user accounts and their associated
  permissions within the corporate Active Directory
  environment. This encompasses File Shares, Shared
  Mailboxes, Distribution Groups, Application Groups,
  and more.
• Uphold and authorize default computer standards
  within the hospital setting while serving as SME for
  standards that extend beyond the initial scope.
  Provide expert advice to staff as required.
• Provide support, management, and maintenance
  for Windows Deployment Server Solutions
  

• Instruct students in the fundamental utilization of Microsoft Office Suite tools (Word, Excel, PowerPoint, and Outlook).
• Establish a foundational understanding among students regarding basic computer system operations (general usage, file management, and rudimentary cybersecurity comprehension).
• Employ a range of instructional methods and supplementary materials to enhance the learning journey and underscore presentations.
• Employ diverse learning approaches and assorted technologies to actively involve students in accomplishing desired educational objectives.

• Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
• Obtained and evaluated information about new systems, peripherals and software technology.
• Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and ITIL policies.
• Maintained and deployed software packages and Windows updates via Endpoint Central
• Managed endpoint devices and actively monitored for threats using Nessus Professional and fixed and patched accordingly.
• Managed MDT image solutions for entire organization and actively update purchasing on hardware standards and technical specifications.

• Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
• Troubleshot various technical issues dealing with printers, network and phone systems.
• Supported and maintained user account information.
• Removed malware, ransomware and other threats from laptops and desktop systems.

• Continually expanded knowledge of Supermicro server product line.
• Researched product's technical specifications and accurately communicated information.
• Liaised between customers and accounting to ensure right solutions at appropriate costs based on customer specifications
• Created database of all equipment models and serial Numbers.

• Resolved malfunctions with systems and programs through troubleshooting.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Used ticketing systems to manage and process support actions and requests.
• Trained end-users of Microsoft Office on use, functionality and application to business problems.
• Attended regular client meetings to report project progress and address questions.

• Member of 2008 Rugby Team