Sagar Raikar
Mississauga,ON
Summary
Dynamic IT professional with over 11 years of experience in application support, production operations, and implementation. Proven expertise in database management, incident resolution, automation, and client solutions. Adept at leading cross-functional teams, driving operational excellence, and managing complex client relationships. Passionate about leveraging technology to streamline processes and enhance service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SENIOR BIZOPS ENGINEER
Mastercard Technology
01.2023 - Current
- Ensured meticulous review of incident, problem, and change records to uphold ITIL standards and maintain compliance
- Directed the Payment Card Industry (PCI) certification initiative for the program, ensuring secure and compliant payment operations
- Facilitated Business Intelligence (BI) by delivering comprehensive PowerBI / Web Focus (ER) dashboards post-ETL process to enhance decision-making for business users
- Streamlined operational efficiency by developing robust PowerShell automation scripts, significantly reducing manual toil
- Oversee regular patching of infrastructure to mitigate vulnerabilities and enhance system security
- Developed Splunk and Dynatrace dashboards for enhanced monitoring capabilities
SENIOR TECHNICAL SUPPORT ENGINEER
6Sense Insights, Inc.
08.2020 - 01.2023
- Serve as a Subject Matter Expert (SME) for a designated product area, providing advanced technical guidance
- Utilize SQL for data analysis to evaluate ticket validity through ad-hoc assessments
- Develop comprehensive training materials to enhance product troubleshooting and operational knowledge
- Leveraged Log Rocket and Datadog for advanced troubleshooting, enhancing system reliability and performance
- Communicate escalated case progress and resolutions to key stakeholders, including Customer Success Managers, clients, Directors, and Managers
- Spearheaded seamless product integration within Salesforce and various CRM platforms, effectively resolving emergent challenges
SENIOR PRODUCTION SUPPORT ENGINEER
Cybage Software Pvt. Ltd.
09.2018 - 07.2020
- Spearheaded the seamless transition of the entire project from a competing vendor to Cybage Software, ensuring continuity and efficiency
- Expertly developed and enhanced ETL packages for optimal data extraction, transformation, and loading from source systems
- Crafted and maintained complex Stored Procedures, Functions, Packages, and SQL Scripts to streamline database operations
- Played a pivotal role in the production support of SSIS jobs, maintaining high system reliability
- Demonstrated expertise in rapid Bug Fixing to uphold system integrity and performance
SOFTWARE ENGINEER – SUPPORT SERVICES
CitiusTech - Healthcare Technology Solutions
10.2015 - 09.2018
- Expert in Performance Tuning to optimize system efficiency
- Skilled in enhancing ETL packages for efficient data migration from source systems
- Proficient in SQL job monitoring and troubleshooting to ensure seamless operation
IMPLEMENTATION CONSULTANT
Inventurus Knowledge Solutions (IKS Health)
10.2013 - 10.2015
- Managed product upgrades for federal compliance
- Executed comprehensive backup strategies for SQL Server production databases
Education
MCA - Computer Applications
Mumbai University
08.2013
Skills
- Incident and problem management
- ITIL compliance
- Ticket resolution
- JIRA
- ServiceNow
- Zendesk
- Azure
- Splunk
- Dynatrace
- PowerShell scripting
- MS SQL Server
- Oracle
- SSIS
- Informatica
- Power BI
- Advanced data visualization
- Agile methodologies
- Confluence documentation
- Operational improvements
- Datadog
- Log Rocket
- PCI certification
- ITIL standards
- Mentoring teams
- Managing escalations
- Client-facing roles
Websites
Certification
ITIL V4 Certified
Additionalhighlights
- Proficient in managing cross-functional teams and maintaining SLAs.
- Skilled in client relationship management with a focus on problem-solving and satisfaction.
- Experienced in streamlining BAU operations and enhancing first-call resolution rates.
- Open to challenging roles in dynamic environments.
Timeline
SENIOR BIZOPS ENGINEER
Mastercard Technology
01.2023 - Current
SENIOR TECHNICAL SUPPORT ENGINEER
6Sense Insights, Inc.
08.2020 - 01.2023
SENIOR PRODUCTION SUPPORT ENGINEER
Cybage Software Pvt. Ltd.
09.2018 - 07.2020
SOFTWARE ENGINEER – SUPPORT SERVICES
CitiusTech - Healthcare Technology Solutions
10.2015 - 09.2018
IMPLEMENTATION CONSULTANT
Inventurus Knowledge Solutions (IKS Health)
10.2013 - 10.2015
MCA - Computer Applications
Mumbai University
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