Jonathan Brock
Gatineau,QC
Summary
Successful Corporate Services Provider with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information, options and advice to successfully resolve issues. Upbeat and energetic , adept at handling difficult situations through resourcefulness and adaptability.
Language Test Results (2018) : CCC
Secret Clearance
Indeterminate
Overview
6
6
years of professional experience
Work History
Corporate Services Provider
Department Of National Defense
09.2018 - Current
- Provide a variety of administrative services to over 700 ADM(HR-Civ) employees.
- Effectively assign and track material assets within the organization assigned to employees.
- Provide financial support and procurement services.
- Solve any associated administrative issue.
- Maintaining credit card trackers, expenses and databases of equipment/inventory.
- Obtain quotes if necessary, follow chain of command for DIMEUS purchases and client funded purchases.
- Responsible for making payments via the acquisition card to suppliers and credit card reconciliation as per the Payment on Due Date policy.
- Provide guidance to the client and act as subject matter expert regarding the process and the procurement of ergonomic assessment, duty to accommodate and subsequent procurement of items cost-effectively and in a timely manner.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Records Keeping Clerk
Department of National Defense
04.2018 - 09.2018
- Perform various duties including classifying, indexing, cross-referencing, scanning, recording documents, among other.
- Open new files, amending or revising existing files or file series and entering appropriate data in the automated system (Human Resource Management System).
- Accountable for retention and disposal of transitional information and records.
- Prepare files for digitization.
- Maintain a Service Centre facility to provide clients with records and administrative services.
Client Service Representative
SAAQ
09.2017 - 04.2018
- Used the MVSC system to renew license plates, driver's license, and health cards
- Responsible to review documentation and requests using strict protocol for an in depth analysis
- The first point of contact for all car dealerships, companies with commercial vehicles and new residents.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Education
Mont-Bleu Highschool
Gatineau, QCGeneral Studies
Cegep De L'Outaouais
Gatineau, QCMassage Therapy
Academie De Massage & D'Orthotherapie
Gatineau, QCSports Business
Kansas State University
Skills
- Ability to communicate effectively, orally, and in writing in both French and English
- Computer skills include: Microsoft Office Word, Excel, PowerPoint, Spreadsheets, Outlook, Microsoft Windows XP, Adobe Acrobat, SharePoint, GC Docs and Internet
- Effective interpersonal skills, client service skills, judgement and reliability
- Excels at multitasking and time management when balancing heavy workloads to meet tight deadlines
- Can work efficiently independently as well as work cooperatively with a team
- Experience working in an office environment providing clerical, technical and administrative support services including filing, faxing, scanning, photocopying, uploading scanned items to an electronic database, answering and forwarding phone calls, and organizing meetings
- Culturally Sensitive Service Provider
Timeline
Corporate Services Provider
Department Of National Defense
09.2018 - Current
Records Keeping Clerk
Department of National Defense
04.2018 - 09.2018
Client Service Representative
SAAQ
09.2017 - 04.2018
Mont-Bleu Highschool
General Studies
Cegep De L'Outaouais
Massage Therapy
Academie De Massage & D'Orthotherapie
Sports Business
Kansas State University
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