Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jonathan Béland

Sainte-Marthe-Sur-Le-Lac

Summary

Versatile aviation professional with 15+ years of experience as a Dispatcher, Flight Attendant, Cabin Manager, and Instructor. Expertise in flight operations, crew training, and exceptional customer service. With 20+ years in customer relations, including as a Customer Service representative in a veterinary hospital, I excel in administration, triage coordination, and client experience. Dedicated to exceeding expectations through leadership, efficiency, and a strong safety focus.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cabin Crew Training Instructor

Air Canada
10.2024 - Current
  • Design and conduct initial, recurrent, and specialized training programs for flight attendants.
  • Ensure all training programs meet industry regulations and airline standards.
  • Conduct evaluations, written tests, and practical assessments to certify flight attendants.
  • Ensure training aligns with airline policies, Transport Canada, or other regulatory requirements.
  • Utilize cabin simulators, aircraft mock-ups, and hands-on drills to enhance learning.
  • Stay updated on industry changes, regulations, and best practices.
  • Maintain accurate training records and documentation.

Flight Attendant

Air Canada
03.2023 - Current
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to TC regulations.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Ensured safety and comfort of customers onboard aircraft.
  • Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.

Customer Service Representative

Centre Vétérinaire Laval
08.2020 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.

Flight Attendant - Cabin Manager

WestJet Airlines
01.2015 - 03.2023
  • Facilitated pre-flight briefings to ensure all crew members were prepared for the upcoming mission.
  • Maximized passenger satisfaction with exceptional in-flight service and quick response to any concerns.
  • Oversaw cabin crew duties effectively, ensuring optimal passenger comfort throughout the journey duration.
  • Contributed to a positive work environment through effective team collaboration and leadership skills.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Casual Flight Attendant

First Air
07.2014 - 01.2015
  • Collaborated with pilots and ground crew to facilitate efficient flight operations and seamless transitions between legs.
  • Conducted thorough pre-flight inspections, identifying potential issues and addressing them proactively to ensure a safe journey.
  • Leveraged strong communication skills to establish rapport with guests from diverse backgrounds and cultures, fostering an inclusive atmosphere on board each flight.
  • Ensured safety and comfort of customers onboard aircraft.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Flight Attendant

CanJet Airlines
02.2011 - 05.2014
  • Welcomed passengers aboard and provided overview of safety procedures.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Provided assistance during turbulence events by calming anxious passengers and ensuring they were properly secured in their seats.

Dispatch Coordinator

Lachute Aviation
03.2009 - 02.2011
  • Licensed flight operations professional with a Certificate of Proficiency in Radio Aeronautics issued by Industry Canada, ensuring effective communication with air traffic control and adherence to aviation radio protocols.
  • Schedule and dispatch aircraft for training flights.
  • Assign instructors and students to available aircraft based on training needs.
  • Monitor aircraft availability, fuel levels, and maintenance schedules.
  • Keep records of flight hours, aircraft usage, and student training progress.
  • Maintain accurate records of aircraft maintenance logs, student flight hours, and instructor schedules.
  • Assist in ensuring aircraft are fueled, clean, and ready for use.
  • Maintain communication with Unicom radio and emergency personnel if needed.

Education

High School Diploma -

Curé Antoine Labelle
Laval

Skills

  • Company policy adherence
  • Company culture and values
  • Teamwork and cooperation
  • Strong work ethic
  • Adaptability and flexibility

Languages

French
Native or Bilingual
English
Native or Bilingual

Certification

Certificate of proficiency in radio Aeronautics from Industry Canada.


Aviation First Aid - CPR-C + AED Instructor from St.John Ambulance. Expiry date: Oct 11th 2027.

Timeline

Cabin Crew Training Instructor

Air Canada
10.2024 - Current

Flight Attendant

Air Canada
03.2023 - Current

Customer Service Representative

Centre Vétérinaire Laval
08.2020 - Current

Flight Attendant - Cabin Manager

WestJet Airlines
01.2015 - 03.2023

Casual Flight Attendant

First Air
07.2014 - 01.2015

Flight Attendant

CanJet Airlines
02.2011 - 05.2014

Dispatch Coordinator

Lachute Aviation
03.2009 - 02.2011

High School Diploma -

Curé Antoine Labelle

Similar Profiles

CREATE PROFILE
Jonathan Béland