Shirley Loh

Cabin Crew - Leading Stewardess

Singapore Airlines

Singapore, Singapore

09.2000 - 09.2024

Served beverages and food items and provided key information about offerings to passengers during flights.
Managed refreshments cart at scheduled intervals to give passengers food and beverages.
Dealt with mechanical and passenger emergencies according to standards.
Kept cabin neat, clean and professional in appearance.
Checked documents such as passports and visas to ensure compliance with international laws and regulations.
Performed first aid when needed and provided reassurance to nervous passengers during turbulence or other unexpected events.
Instructed passengers on safety and emergency procedures and answered questions related to flight.
Managed the safety and security of passengers on board aircrafts.
Prepared for takeoff and landing, sitting in the correct brace position on the jump seat.
Helped guests locate seats and stow luggage in appropriate locations.
Maintained database of in-flight entertainment and assisted passengers with selections.
Verified levels of food, beverage and flight supplies before boarding new passengers.
Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
Served alcoholic beverages responsibly in accordance with local laws and company policies.
Assimilating new crew members into the job requirements and culture of the division.
Directed junior team members in proper duties and company regulations.
Extending on-the-job training to junior crew members.
Appraising the junior crew's performance and suggestions for promotions.
Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
Timekeeping on efficient service delivery. E.g., drinks and meal service.
Distributed meals and beverages according to company guidelines in an efficient manner.
Conducted periodic trips through cabin to monitor passenger comfort.
Administered and coordinated emergency procedures or care, enhancing onboard safety.
Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Participated in pre-flight briefings to discuss flight details, weather and service plans.
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Conducted preflight checks to assess general condition and cleanliness of aircraft.
Greeted passengers to assist in finding seating assignments and properly stow items in overhead or under-seat storage.
Hosting VIPs. ( Politicians, royalties, celebrities)
Coordinated activities between ground crew members and cockpit personnel before takeoff and landing procedures were initiated.
Provided accurate information regarding arrival times, connecting flights, customs regulations.
Provided customers with excellent service while ensuring their comfort and satisfaction.
Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Monitored passenger behavior throughout the flight, intervening when necessary to maintain orderliness and safety standards.
Brewed hot coffee and prepared meals and snacks for passengers.
Enforced FAA and airline rules with passengers in business, economy and first class.
Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
Attended regular training sessions for skills development purposes.
Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
Executed menu and drink orders to meet preferences of passengers.
Observed passengers for intoxication or possible threat to safety.
Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
Inventoried aircraft amenities and completed order list for turnaround.
Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
Verified accuracy of all paperwork related to boarding passes, manifests.
Answered questions from passengers regarding travel destinations, facilities at airports.
Maintained inventory of supplies onboard the aircraft such as blankets, pillows, headsets.
Restocked and organized food, beverage and passenger items inventory.
Facilitating and promoting inflight duty-free shopping to achieve sales targets.
Took measures during unusual conditions to maximize safety of customers and crew.
Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
Enforced airline regulations and policies to ensure a safe flight environment.
Supported ground staff in handling baggage loading and unloading operations.
Helped passengers feel comfortable by providing requested items and answering questions.
Stocked aircraft with food items prior to departure time according to established protocols.
Followed safety, passenger and supply pre-flight checklists.
Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
Offered answers to passengers' questions and resolved issues that arose during flights.
Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
Demonstrated safety equipment and procedures to meet FAA guidelines.
Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
Prepared reports detailing any incidents occurring during the flight.
Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
Assisted passengers with special needs including unaccompanied minors, disabled persons or those requiring medical assistance.
Adhered strictly to all health and safety regulations set by relevant authorities.
Scanned tickets from passengers and welcomed aboard.
Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
Coordinate communications between stakeholders (pilots, ground staffs, engineers) to always achieve punctuality.
Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
Completed routine maintenance and repair.
Maintained updated knowledge through continuing education and advanced training.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Managed inventory and supplies to ensure materials were available when needed.
Achieved cost-savings by developing functional solutions to problems.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operated a variety of machinery and tools safely and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Make audible and clear announcements in the cabin.
Operated equipment and machinery according to safety guidelines.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Recognized by management for providing exceptional customer service.
Completed day-to-day duties accurately and efficiently.

Summary

Overview

Work History

Cabin Crew - Leading Stewardess

Education

Some College (No Degree) - Accounting And Finance

Skills

Timeline

Cabin Crew - Leading Stewardess

Some College (No Degree) - Accounting And Finance

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