Jonathan Arab
Calgary,AB
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Oil and Gas industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Galatea Technologies Inc.
Calgary, AB
07.2023 - 01.2024
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Conducted regular check-ins with clients to ensure their needs were met.
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.
- Provided guidance on how customers can maximize the value they receive from products and services.
- Met with customers to discuss best practices and drive outcomes.
- Reviewed and monitored compliance with applicable laws, regulations, and policies to ensure compliance with regulatory requirements.
- Provided guidance on legal issues related to products or services offered by the company.
Production Well Tester
Grant Production Testing Services
Red Deer, AB
11.2021 - 06.2023
- Travel to sites in Canada, to prove Oil Well productivity and flow capacity
- Identify flow capacity at specific conditions of reservoirs and flowing pressures
- Assist Fracking Operations with Flow back
- Assist Snubbing Operations with Flow back.
- Monitored fluid levels in tanks, pumps, and wells during testing operations.
- Conducted equipment inspections and tests to ensure proper functioning of well systems.
- Performed maintenance on pumps, valves, control systems, and other components of the well system.
- Maintained records of all well test activities including pressure readings, flow rates, and water samples taken.
- Repaired malfunctioning equipment using hand tools when necessary.
- Troubleshot problems related to pump failures or low production rates.
- Responded quickly to customer requests for assistance with troubleshooting issues related to their wells.
Operations Technician
Fueled Inc.
Calgary, AB
08.2021 - 10.2021
- Travel to sites in Canada, US and Mexico to Catalogue and Inspect Oilfield equipment
- Upload and Process data gathered in the field
- Completing Certified Reports both on Armouree.com and Fuelled.com
- Assist Business Development team with projects
- Assist Sales team with projects.
- Translated raw data into meaningful information using statistical techniques.
Lead Flood & Fire Technician
First General Restoration Services Inc.
Calgary, AB
06.2016 - 08.2021
- Leading property restoration with team of 4 by providing comprehensive strategies to remediate property damage caused by water or fire
- Responsible for customer service and managing conflict resolution
- Providing emotional support to families impacted by property losses or damages
- Utilized strong communication skills with customer and other involved professionals
- Collaborate with project managers and insurance companies to help customers achieve the restoration of their property.
- Conducted on-site surveys to assess damage and develop restoration plans.
- Managed multiple restoration projects simultaneously while ensuring safety protocols were followed at all times.
- Communicated regularly with customers regarding project updates and changes in order to ensure customer satisfaction.
- Performed demolition work when required in order to remove old or damaged materials prior to installation of new components.
- Utilized specialized equipment such as dehumidifiers and air scrubbers to reduce moisture levels in affected areas.
Regional Operations Manager
98 Food Co.
Calgary, AB
02.2017 - 11.2018
- Operations Manager for two DIRTBELLY locations, operated by 98 Food Co
- Establishing a strong rapport with vendors, staff, franchise partners and customers to provide knowledge about the menu and brand vision
- Working collaboratively with 98 Food Co head office members to develop new menu items suitable to customer needs and preferences
- Accompanying franchise partners during store openings and advising first month operations to promote relationship building and store success
- Responsible for daily operations and achieving sales goals.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Night Sous Chef
JOEY RESTAURANT GROUP
Calgary, AB
07.2013 - 07.2016
- Responsible for leading team and assisting in executing orders for evening customers
- Responsible for training new employees and providing consistent assessments to current employees to manage productivity
- Responsible for mentoring team to increase team morale, team performance and build company culture
- Created and developed positive environment for clients and team
- Coordinated daily administrative duties
- Supervised implementation of direct employee procedures
- Demonstrated professionalism, reliability and focus as leader for team.
Day Sous Chef
JOEY RESTAURANT GROUP
Calgary, AB
07.2011 - 07.2013
- Responsible for leading team and assisting in executing orders for day customers
- Responsible for training new employees and providing consistent assessments for current employees to manage productivity
- Completed daily inventory counts, food prep and administrative tasks to ensure store success
- Responsible for mentoring team to increase team morale, team performance and build company culture
- Supervised implementation of direct employee procedures
- Created and developed positive environment for clients and team
- Demonstrated professionalism, reliability and focus as leader for team.
Education
ENERGY AND ASSET MANAGEMENT -
01.2021
Skills
- Driven and ambitious
- Excel under pressure
- Excellent critical thinking skills
- Strong organization and time management skills
- Experience with team Mentoring and Leadership
- Mobile and flexible with relocation
- Expertise in crisis and conflict remediation
- Ability to build strong relationships
- Positive attitude
- Self-motivated and resourceful
- Client Relations
- Customer Needs Assessment
- Business Development
- Customer Service
- Customer Relationship Building
References
Available upon request
Certification
- The Landmark Forum Landmark | Calgary 2016
- Brand Communications Royal Road University| British Columbia 2015
- Brand Finance Royal Road University| British Columbia 2015
- Strength Development Inventory Royal Road University| British Columbia 2015
Accomplishments
- Jason Lang Scholarship SAIT| Government of Alberta 2019
- Employee of the Year First General Services Inc Calgary 2019
Timeline
Customer Success Manager - Galatea Technologies Inc.
07.2023 - 01.2024
Production Well Tester - Grant Production Testing Services
11.2021 - 06.2023
Operations Technician - Fueled Inc.
08.2021 - 10.2021
Regional Operations Manager - 98 Food Co.
02.2017 - 11.2018
Lead Flood & Fire Technician - First General Restoration Services Inc.
06.2016 - 08.2021
Night Sous Chef - JOEY RESTAURANT GROUP
07.2013 - 07.2016
Day Sous Chef - JOEY RESTAURANT GROUP
07.2011 - 07.2013
Southern Alberta Institute of Technology - ENERGY AND ASSET MANAGEMENT,