ITZA TREMINIO
Oakland
Summary
Customer Success Manager with experience managing strategic client relationships, driving product adoption, and translating customer needs into actionable insights. Partner to cross-functional teams to improve customer outcomes, retention, and revenue expansion. Proven success leading onboarding, training, and value-driven consultations that help customers achieve measurable business results. Bilingual in Spanish and English.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
Omneky
12.2023 - Current
- Delivered successful onboarding experiences and consultative renewal conversations that exceeded retention and upsell targets, contributing to scalable revenue expansion.
- Championed voice of the customer processes that informed product enhancements and increased customer value realization.
- Drove adoption and performance of multi-platform campaigns (Google, Facebook, TikTok, LinkedIn), maximizing client ROI and aligning outcomes with business growth objectives.
- Led end-to-end success and strategic advisory for a diverse book of B2B and B2C clients, ensuring they achieved business goals through optimized digital marketing and AI-enhanced ad strategies.
- Acted as primary customer advocate and liaison across cross-functional teams (product, engineering, design) to translate client feedback into actionable product and roadmap insights.
Account Manager
Hite Digital
05.2021 - 09.2023
- Cultivated and strengthened client partnerships, serving as a trusted advisor to drive strategy, improve PPC/SEO account performance, and align deliverables with long-term business outcomes.
- Provided dedicated client support, identifying business opportunities and ensuring client satisfaction through proactive communication and strategic adjustments.
- Onboarded new clients, developed tailored campaign strategies, and conducted audits to optimize existing campaigns for improved performance.
- Advocated for customer goals internally, ensuring alignment between client needs and company priorities to support enhanced customer experience and retention.
- Upselling strategies to maximize business value and expand customer relationships.
Team Leader
Foundever
05.2020 - 05.2021
- Directed and managed a team of customer service representatives, achieving high levels of customer satisfaction and loyalty.
- Conducted regular performance analyses, implementing strategic action plans to enhance operational efficiency and improve customer experiences.
- Demonstrated strong project management skills, overseeing project developments and ensuring timely achievement of objectives.
Education
Bachelor of Science - Sociology
Universidad Centroamericana UCA
ManaguaSkills
- Customer Success & Relationship Management
- Strategic Account Management
- Customer Onboarding & Training
- Product Adoption & Value Realization
- Cross-Functional Collaboration (Product, Engineering, Sales)
- Project & Stakeholder Management
- Data-Driven Performance Analysis
- Upsell, Expansion & Renewals
Languages
English
Spanish
Timeline
Customer Success Manager
Omneky
12.2023 - Current
Account Manager
Hite Digital
05.2021 - 09.2023
Team Leader
Foundever
05.2020 - 05.2021
Bachelor of Science - Sociology
Universidad Centroamericana UCA