Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jonah McGeachie

Brampton,ON

Summary

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, analytical and professional; always seeking solutions and striving for new experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Line Worker

Salvation Army
Brampton, Ontario
06.2018 - Current
  • Monitored security cameras throughout the store to identify suspicious activity.
  • Operated basic office equipment such as computers, printers, fax machines, and copy machines.
  • Provided excellent customer service by offering product knowledge advice or recommending alternative solutions.
  • Addressed customer complaints in a professional manner working towards resolution or referring them to a manager if needed.
  • Trained new employees on job duties and customer service expectations.
  • Resolved conflicts between customers or employees in a professional manner.
  • Identified potential shoplifters through observation of customer behavior and alerted store management when necessary.
  • Maintained cleanliness of work area by sweeping, dusting, organizing products on shelves.
  • Followed proper health code procedures while handling food items such as wearing gloves and disposing of expired goods properly.
  • Answered phone calls, directed inquiries to the appropriate departments, and took messages as needed.

Support Worker

Community Living North Halton
Georgetown, Ontario
05.2018 - 09.2021
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Provided emotional and practical support to vulnerable adults.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.

Volunteer

Salvation Army Food Bank
Brampton, Ontario
09.2017 - 04.2018
  • Attended weekly meetings to discuss progress and future initiatives.
  • Organized and maintained records of volunteer hours and donations.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.

Education

Ontario College Diploma - Social Service Worker

Sheridan College Davis Campus
Brampton, ON
04-2018

Skills

  • Complaint Handling
  • De-Escalation Techniques
  • Analytical Thinking
  • Time management abilities
  • Team Collaboration
  • Calm Under Pressure

Certification

  • Valid G License
  • WHMIS Certificate
  • Standard First Aid with CPR Certificate

References

References available upon request.

Timeline

Front Line Worker

Salvation Army
06.2018 - Current

Support Worker

Community Living North Halton
05.2018 - 09.2021

Volunteer

Salvation Army Food Bank
09.2017 - 04.2018

Ontario College Diploma - Social Service Worker

Sheridan College Davis Campus

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Jonah McGeachie