JOLLY AYEBAZIBWE
Surrey,Canada
Summary
Sales and customer service professional with over six years of experience in sales coordination and client engagement in housing and service sectors. Achieved recognition as a top-performing Sales Executive and advanced to Customer Service Manager, enhancing team performance and client satisfaction. Currently employed as a Resident Care Aide at Elim Village, I bring a unique internal understanding of resident care, operational systems, and the full move-in journey. Combines strong administrative and project coordination skills with warmth, professionalism, and a proven ability to guide prospective residents and families confidently from initial inquiry through to move-in.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resident Care Aide
Elim Village
Surrey, Canada
10.2024 - Current
- Assisted residents with daily living activities and personal care needs.
- Maintained accurate records in accordance with organizational procedures and confidentiality standards.
- Demonstrated strong organizational skills and time management in a fast-paced service environment.
- Monitored residents' health conditions and reported changes to nursing staff.
Family Outreach Worker
Umoja Operations Compassionate Society
02.2024 - Current
- Cultivated relationships with prospective clients and families to guide housing decisions.
- Analyzed client needs to align them with appropriate suites and services.
- Conducted interviews with clients in-person and via phone to gather sensitive information.
- Provided referrals and assistance in accessing essential resources, including food and transportation.
Customer Service Manager
Uganda Baati Limited
, Uganda
02.2018 - 02.2022
- Managed customer service staff to ensure compliance with communication standards.
- Followed up on customer inquiries to enhance satisfaction and service feedback.
- Developed staff training programs to elevate service delivery standards.
- Analyzed customer feedback to identify trends and drive improvements.
Customer Service Sales Coordinator
Uganda Baati Ltd (Safal Group of companies)
Kampala, Uganda
02.2018 - 02.2022
- Streamlined sales coordination and customer service operations in construction and housing sector.
- Managed client inquiries, quotations, and order processing, ensuring timely follow-ups.
- Facilitated project coordination through scheduling, delivery tracking, and issue resolution.
- Demonstrated strong attention to detail while balancing multiple tasks and meeting deadlines.
Education
Healthcare Assistant (HCA) -
Drake Medox College
Canada08.2024
Bachelor of Social Work - Social Administration
Uganda Christian University
Mukono, Uganda07.2015
Diploma in Law
Law Development Centre
Uganda -Kampala08-2011
Skills
- Sales coordination and administration support
- Lead qualification and needs assessment
- Family engagement
- Tour and move-in coordination
- CRM and ERP management
- Professional communication
- Documentation skills
- CPR and first aid certification
- Problem solving
- Client relationship management
Certification
• First aid and CPR Certified
• Food safety Certificate
• Certificate in good leadership skills
• Certificate in effective writing communication skills
• Food safety Certificate
• Certificate in good leadership skills
• Certificate in effective writing communication skills
References
Available upon request.
Health And Safety
- Knowledgeable of Occupational Health & Safety Act responsibilities
- Adheres to all health & safety policies and procedures
- Proactively identifies, addresses, and reports potential hazards
Accomplishments
Bachelors degree with honors
Diploma in law
Member of the guild tribunal UCU 2015
Best customer services executive 2022 earned promotion to customer service manager.
Diploma in law
Member of the guild tribunal UCU 2015
Best customer services executive 2022 earned promotion to customer service manager.
Timeline
Resident Care Aide
Elim Village
10.2024 - Current
Family Outreach Worker
Umoja Operations Compassionate Society
02.2024 - Current
Customer Service Manager
Uganda Baati Limited
02.2018 - 02.2022
Customer Service Sales Coordinator
Uganda Baati Ltd (Safal Group of companies)
02.2018 - 02.2022
Healthcare Assistant (HCA) -
Drake Medox College
Bachelor of Social Work - Social Administration
Uganda Christian University
Diploma in Law
Law Development Centre