Lex Goguen

Work History

Resident Care Aide

Baptist Housing at The Village at Smith Creek

Kelowna, BC

12.2018 - 12.2023

Proper sterilization procedures
Assisted residents with activities of daily living, such as bathing, grooming and dressing.
Provided companionship and emotional support to residents.
Monitored vital signs and reported changes to the supervisor or nurse.
Observed and documented changes in resident behavior.
Assisted in transferring residents from beds to wheelchairs and other adaptive equipment as needed.
Maintained a clean, safe and comfortable environment for the residents.
Responded promptly to requests from residents for assistance with activities of daily living.
Administered medications under the direction of a registered nurse or physician.
Participated in staff meetings and provided input on resident care plans.
Performed light housekeeping duties, such as changing linens, cleaning bathrooms and dusting furniture.
Answered call bells promptly, communicated needs and concerns of residents to appropriate personnel in a timely manner.
Encouraged socialization among residents through group activities, events, outings when applicable.
Supported residents' rights by maintaining confidentiality regarding medical information, care decisions, personal matters.
Provided nutritional support by assisting with meal preparation and feeding when required.
Assisted with ambulation using gait belts, canes or walkers as necessary.
Ensured that all resident care is provided according to established policies and procedures.
Reported any concerns about resident health status to the supervisor or nurse immediately.
Attended educational programs related to resident care as assigned by supervisor.
Collaborated with interdisciplinary team members to ensure optimal patient outcomes.
Initiated interventions as directed by nursing staff during emergency situations.
Facilitated communication between family members and healthcare professionals regarding resident progress and needs.
Assisted residents with daily living activities as designated in care plans.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Aided residents with ambulation and use of walkers, canes and wheelchairs.
Helped clients stay happy and healthy by providing mental and emotional support.
Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Provided close monitoring and observation of at-risk patients.
Organized games and other activities to engage clients and offer mental stimulation.
Recorded patient conditions and vital signs before and after medical operations.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Requested and restocked supplies in tub rooms, linen storage and resident personal areas.
Monitored infection control procedures to verify facility-wide health and safety.
Utilized established patient identification methods when providing direct care.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Planned optimal meals based on established nutritional plans.
Provided physical support to assist patients with bathing, dressing and toileting.
Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Communicated with patients to determine feelings, need for assistance or social and emotional support.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Reminded patients to take prescribed medications or nutritional supplements.
Answered patient call signals and signal lights to determine patients' needs.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Turned and repositioned bedridden patients to prevent bedsores.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Administered medications and educated patients and families on correct at-home administration.
Planned and served meals and snacks to patients according to prescribed diets.
Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Supplied, collected and emptied patient bedpans on frequent basis.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Shaved and draped patients to prepare for surgery, treatment or examination.

Professional Body Piercer

Tradesman Tattoo Company

Kelowna, BC

12.2016 - 09.2018

Greeted customers and provided information about body piercing services.
Assisted clients in selecting jewelry based on their individual needs and preferences.
Performed body piercings using sterile technique, following all safety protocols.
Maintained a clean and sanitary work environment, ensuring the highest standards of hygiene.
Provided aftercare instructions to clients regarding healing time for piercings.
Inspected equipment regularly and sterilized tools before each use.
Recorded client information in database system accurately and completely.
Adhered to local health regulations concerning body piercing procedures.
Demonstrated knowledge of different types of piercing techniques, anatomy, and healing processes.
Ensured that clients had valid ID for age verification prior to performing piercings.
Kept up-to-date with current trends in body art designs by attending workshops and seminars.
Conducted consultations with clients to determine desired look or type of piercing.
Provided advice on choosing jewelry materials such as gold, silver, titanium or stainless steel.
Managed inventory levels of supplies necessary for successful operation of business.
Maintained records of customer service transactions including pricing, product descriptions.
Resolved customer complaints in a timely manner while maintaining professional attitude.
Followed established guidelines related to occupational safety and health regulations.
Developed marketing strategies aimed at increasing clientele base through referrals and advertising campaigns.
Organized special events such as promotions or discounts to attract new customers.
Trained new staff members on proper procedure for body piercing services.
Offered guests positive experiences to promote loyalty and bring in repeat business.

Manager

Dynamic Studios Tattoo

Kelowna, BC

07.2014 - 11.2016

Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Initiated new projects that resulted in increased productivity across all departments.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.
Developed annual goals for each department based on market trends and competitor analysis.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Ensured compliance with all applicable laws, regulations, industry standards.
Reviewed contracts before signing them on behalf of the organization.
Organized special events such as conferences or training sessions for employees.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Entered time and attendance logs in preparation for payroll.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Conducted quality, timely performance feedback and performance appraisals.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Maintained adequate staffing to meet objectives within budget.
Minimized staff turnover through appropriate selection, orientation and training.
Created training modules and documentation to train staff.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality and conformance.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assigned work and monitored performance of project personnel.
Produced thorough, accurate and timely reports of project activities.
Interviewed prospective employees and provided input to HR on hiring decisions.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Evaluated individual and team business performance and identified opportunities for improvement.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Analyzed business performance data and forecasted business results for upper management.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Proposed or approved modifications to project plans.
Created and managed budgets for travel, training and teambuilding activities.

Professional Body Piercer

Dynamic Studios Tattoo

Kelowna, BC

07.2014 - 11.2016

Greeted customers and provided information about body piercing services.
Assisted clients in selecting jewelry based on their individual needs and preferences.
Performed body piercings using sterile technique, following all safety protocols.
Maintained a clean and sanitary work environment, ensuring the highest standards of hygiene.
Provided aftercare instructions to clients regarding healing time for piercings.
Inspected equipment regularly and sterilized tools before each use.
Recorded client information in database system accurately and completely.
Adhered to local health regulations concerning body piercing procedures.
Demonstrated knowledge of different types of piercing techniques, anatomy, and healing processes.
Ensured that clients had valid ID for age verification prior to performing piercings.
Kept up-to-date with current trends in body art designs by attending workshops and seminars.
Conducted consultations with clients to determine desired look or type of piercing.
Provided advice on choosing jewelry materials such as gold, silver, titanium or stainless steel.
Managed inventory levels of supplies necessary for successful operation of business.
Maintained records of customer service transactions including pricing, product descriptions.
Resolved customer complaints in a timely manner while maintaining professional attitude.
Followed established guidelines related to occupational safety and health regulations.
Developed marketing strategies aimed at increasing clientele base through referrals and advertising campaigns.
Organized special events such as promotions or discounts to attract new customers.
Trained new staff members on proper procedure for body piercing services.
Offered guests positive experiences to promote loyalty and bring in repeat business.

Summary

Overview

Work History

Resident Care Aide

Professional Body Piercer

Manager

Professional Body Piercer

Skills

Languages

Work Availability

Education

High School Diploma -

Graduate Certificate - Health Care Aide

Timeline

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