Jolian Ayoub
Ottawa
Summary
Critical Thinking and effectively resolves technical issues through trouble shooting. Offers outstanding skills in communication and resolution. Enthusiastic about training users and resolving problems to maximize team productivity.
Overview
6
6
years of professional experience
Work History
Policy Analyst (IT Specialist)
Government Of Canada-National Security Operations
09.2023 - Current
- Designed and maintained Excel templates with user-friendly interfaces, allowing non-technical team members to efficiently input and retrieve data.
- Developed and implemented VBA macros to automate data processing, analysis, and reporting tasks in Microsoft Excel, resulting in a significant reduction in manual work and increased accuracy.
- Enhanced data validation and error-checking procedures through VBA coding, ensuring data accuracy and compliance with standards.
- Created custom Excel functions to streamline complex calculations, improving productivity and decision-making processes.
- Collaborated with cross-functional teams to assess and analyze their user requirements.
- Identified operational challenges in the system and proposed IT solutions to enhance efficiency and user-friendliness.
- Managed file access and permissions.
Assistant Manager
Freedom Mobile
10.2020 - Current
- Developed advanced sales experience, exceptional communication skills, and vast knowledge about phones and working mechanisms.
- Assisted with new employee training.
- Gained experience operating and using RQ4.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Personal Caretaker
Children At Risk Autism Organization
03.2018 - 01.2020
- Assisted with personal care: grooming, dressing, and exercise.
- Mobility assistance: Helped with getting in and out of wheelchairs, cars, and showers.
- Provided constant general supervision.
- Provided support and companionship in matters such as health, personal and emotional.
- Health monitoring: Followed a care plan and noticed/recorded any changes or differences in their health.
Education
Bachelor of Information Technology - Network Technology
Carleton University And Algonquin College
Ottawa, ON04.2025
Skills
- Bilingual (Fluent in English and Arabic)
- Quick learner
- Attention to detail
- Critical and analytical analysis
- Good leadership and teamwork
- Works well under pressure
- Proficient in MS office (Word, PowerPoint, Excel, Access, Outlook) Google Drive and Mobile applications
- Computer software and application knowledge
Timeline
Policy Analyst (IT Specialist)
Government Of Canada-National Security Operations
09.2023 - Current
Assistant Manager
Freedom Mobile
10.2020 - Current
Personal Caretaker
Children At Risk Autism Organization
03.2018 - 01.2020
Bachelor of Information Technology - Network Technology
Carleton University And Algonquin College
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