Joelle Bailey

• Analyze medical records to conduct accurate risk assessments by translating pet medical history into policy coverage decisions, while consistently meeting productivity targets.

• Review and assess customer requests to appeal policy exclusions. Balance appropriate risk mitigation and critical thinking with swift resolution to prioritize a positive customer experience.

• Conduct audit evaluations and provide constructive feedback and coaching to support team development, identifying trends and recommending corrective actions for individual improvement.

• Conduct training sessions for New Hires and co-ordinate shadow opportunities between departments.

• Contribute to business improvement: identify inconsistencies, enhance processes and develop up-to-date documentation.

• Evaluate incoming patients to determine treatment needs and urgency of care in fast paced clinic environment while maintaining accurate patient documentation.

• Provide exemplary customer service to owners by educating about positive animal care practices.

• Oversaw and ordered inventory items including pharmaceuticals. Received shipments and organized orders.

• Calibrate/maintain veterinary equipment and update quality control standards, methods and procedures to meet compliance.

• Collect samples to perform various in-clinic testing. Appropriately label, package and ship bio-hazard samples for external analysis.

• Develop and facilitate community classes to provide information for pet owners while building hospital's reputation.

• Maintain optimal living conditions including providing environmental enrichment and medication administration to mice, rats, rabbits and pigs on an as-needed basis.

• Diligent records keeping and data entry for research protocols and ongoing process documentation.

• Collaborate with team to identify and resolve process issues by developing and following standard operating procedures and document workflow for more efficient future processes.