Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jolene Gerber

Wingham,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Bakery Manager

Armstrong's Home Bakery INC.
07.2015 - Current
  • Certified in First Aid, and Ontario food Safety.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Maintained and controlled inventory of baked goods.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Established performance goals and empowered bakers to exceed targets.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Researched issues to obtain appropriate answers to customer inquiries.

House Cleaner

Self Employed Services
01.2016 - Current
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Education

Doula Care

Birth Arts International
05.2024

Grade 10 Education -

Whitechurch Christian Day School
Whitechurch On
06.2015

Skills

  • Knowledge of Raw Materials
  • Tool Preparation
  • Maintaining Clean Work Areas
  • Service Quality
  • Gluten-Free Baking
  • Operational Processes
  • Equipment Sanitation

Languages

English
Native or Bilingual

Timeline

House Cleaner

Self Employed Services
01.2016 - Current

Bakery Manager

Armstrong's Home Bakery INC.
07.2015 - Current

Doula Care

Birth Arts International

Grade 10 Education -

Whitechurch Christian Day School

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Jolene Gerber