JOHN VINCENT CADAINGAN
Welland,Canada
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. With my strong background in policy analysis I can say that I'm an effective team player and skilled in data interpretation, problem evaluation, and interpersonal communication, ensuring reliable and actionable insights for decision-making and solving problems.
Overview
12
12
years of professional experience
Work History
Policy Analyst
Scoop Insurance
01.2020 - Current
- Analyze policies and review them before issuing.
- Manage billing system for the client with regards to their policy.
- Solve premium mismatch and error according to specific markets manual.
- Manage payment schedules, premium mismatch and communicate them to the team lead or to the broker.
Personal Support Worker
Rapleje Lodge
01.2017 - 01.2020
- Help with ADL of the residents such as bathing, grooming, feeding, Transferring and etc.
- Document in a timely manner
- Making sure the safety of the residents is the priority.
- Help maintain incontinence products and effective implementation to avoid skin damage.
Server
Thai dish restaurant
01.2013 - 01.2014
- Mop, Vacuum, sanitize tables and kitchen sink.
- Organize orders in the counter.
- Communicate with another co-worker for better service.
- Maintain hospitality and cleanliness of the environment.
Education
Notre Dame College
Welland, Ontario01.2014
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Niagara College
Welland, Ontario05.2025
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Niagara College
Welland, Ontario01.2018
Skills
- Effective team player with the ability to work independently
- Flexible, time management, organized and determined
- Policy evaluation
- Content strategy
- SEO techniques
- Internal communications and Marketing communications
- Active listening
- Data entry
- Critical thinking
- Computer proficiency
- Client relations
Languages
English
Professional Working
Timeline
Policy Analyst
Scoop Insurance
01.2020 - Current
Personal Support Worker
Rapleje Lodge
01.2017 - 01.2020
Server
Thai dish restaurant
01.2013 - 01.2014
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Niagara College
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Niagara College
Notre Dame College
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