Johnny W. Kim
Costa Mesa
Summary
Dynamic Business Systems Analyst and Product Owner with over 20 years of experience driving value and innovation. Expertise in developing and managing cutting-edge products that exceed customer expectations. A passion for continuous improvement fuels a commitment to delivering exceptional results and fostering collaborative environments. Proven ability to translate complex requirements into actionable solutions, ensuring alignment with business goals and customer needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Systems Analyst, Team Lead
Mercury Insurance
01.2004 - 09.2024
- Successfully implemented functional workflows collaborating with business stakeholders that increased customer satisfaction and application efficiency
- Excellent communication and stakeholder management experience
- Strong analytical skills and ability to work with data to make strategic decisions
- Strong background in product development and system integration
- Experience with agile methodologies and product development tools (e.g., Jira, Confluence, Figma)
- Acted as a liaison between business and technical teams to clearly articulate business requirements and ensure shared understanding of proposed solutions
- Investigated system issues, performed root cause analysis, and recommended corrective actions to ensure optimal performance and reliability
- Ensured project deliverables are completed within defined milestones and budget constraints
Education
Bachelor of Arts - Political Science
University of California, Santa Barbara
Santa Barbara, CASkills
- Improving business processes and functional workflows
- Requirements gathering
- Stakeholder management
- Research and analysis
- Root-cause analysis
- Agile expertise
- Enhancement support
- Production support
- Experience with Guidewire Policy Center
- Experience working with Jira and Confluence
- Workflow Analysis
Certification
Certified Scrum Master
Certified Scrum Product Owner
Timeline
Business Systems Analyst, Team Lead
Mercury Insurance
01.2004 - 09.2024
Bachelor of Arts - Political Science
University of California, Santa Barbara
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