Johnny Sum
Kitchener,ON
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Barista Supervisor
Coffee Culture
Kitchener, ON
06.2021 - Current
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created a positive coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Designed and adjusted work schedules to meet business demands.
Professional Mover
Baird Logistics Inc
Kitchener, ON
10.2019 - 06.2021
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed numerous jobs by loading boxes and large items, unloading trucks and cleaning job sites.
- Arranged items at destination according to customer requests and instructions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assisted in the transportation of furniture from manufacturers to customers located all across Ontario.
Barista
Coffee Culture
Waterloo, ON
01.2019 - 05.2019
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
Meat Assistant
T&T Supermarket
Waterloo, Ontario
02.2019 - 04.2019
- Provided a positive and helpful experience for customers by greeting and providing recommendations for selections of meat
- Co-ordinated with team members to receive and unload several crates of heavy items in an expediated and delicate manner
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
Waiter
168 Sushi Asian Buffet Bar
Waterloo, Ontario
01.2019 - 02.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Home Renovator
E.K.G Contracting
Plattsville, ON
02.2018 - 03.2018
- Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.
- Spread adhesives on flooring to prep for tile installation.
- Held timber, lumber and paneling in place for fastening or cutting.
Produce Clerk
Goodness Me! Natural Food Market
Waterloo, Ontario
11.2016 - 06.2017
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Pleasantly greeted customers and provided prompt and courteous service.
- Completed regular cycle counts and inventory audits.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked for outdated and overripe grocery items and removed from inventory.
Cafeteria Assistant
Goodness Me! Natural Food Market
Waterloo, Ontario
11.2016 - 06.2017
- Restocked condiments, beverages and utensils per expected use levels.
- Fulfilled customer orders while complying with pricing, packaging and weighing procedures.
- Assisted cashiers with processing customer payments and documenting orders.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Monitored food temperatures to comply with safety regulations.
Barista
Coffee Culture
Waterloo, Ontario
05.2014 - 03.2016
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Assistant Restaurant Manager
Green Mango Tree Thai Restaurant
Barrie, Ontario
01.2011 - 05.2013
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Education
Certificate -
Conestoga College
Kitchener 01.2010 - 08.2010
Diploma - General Business
Seneca College
Toronto 01.2007 - 08.2009
Skills
Inventory management
Inventory controls
Materials handling and transport
Wrapping and boxing
Adaptable nature
Verbal and written communication
Problem-solving skills
Loading and unloading
Complaint resolution
Sales expertise
Stocking and replenishing
Cash Handling
Store opening and closing
Timeline
Barista Supervisor
Coffee Culture
06.2021 - Current
Professional Mover
Baird Logistics Inc
10.2019 - 06.2021
Meat Assistant
T&T Supermarket
02.2019 - 04.2019
Barista
Coffee Culture
01.2019 - 05.2019
Waiter
168 Sushi Asian Buffet Bar
01.2019 - 02.2019
Home Renovator
E.K.G Contracting
02.2018 - 03.2018
Produce Clerk
Goodness Me! Natural Food Market
11.2016 - 06.2017
Cafeteria Assistant
Goodness Me! Natural Food Market
11.2016 - 06.2017
Barista
Coffee Culture
05.2014 - 03.2016
Assistant Restaurant Manager
Green Mango Tree Thai Restaurant
01.2011 - 05.2013
Certificate -
Conestoga College
01.2010 - 08.2010
Diploma - General Business
Seneca College
01.2007 - 08.2009