John Gilbraitti
Business
Penticton,BC
Summary
Proven Mortgage Broker and Operations Manager with a track record of enhancing client satisfaction and profitability at Sun Bright Installations. Expert in financial assessments and superior customer service, achieving significant improvements in client loyalty and operational efficiency. Skilled in negotiation and problem-solving, consistently meeting financial targets through strategic planning and cost-saving measures. Meticulous professional with a background in assessing borrower needs and explaining the loan process in clear terms. A polished Mortgage Broker promoting exemplary talents in making mortgage program recommendations and providing loan advice.
Overview
34
34
years of professional experience
Work History
Mortgage Broker
Self Employed Sub Contractor
01.2022 - Current
- Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
- Developed strategies to retain existing clients and maintain long-term connections, fostering customer loyalty and repeat business opportunities.
- Established strong relationships with borrowers, which helped to forge new business opportunities.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Ensured exceptional customer service by maintaining consistent communication throughout the entire loan origination process.
- Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
Manager of Operations
Self Employed / Sun Bright Installations
01.1991 - 08.2024
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Increased profit by streamlining operations.
Education
No Degree - Mortgage Brokerage in BC
UBC Sauder School of Business
Vancouver BC11.2021
GED -
Ministry of Education
Province Of British Columbia10.1999
Skills
- Strong negotiation skills
- Superior customer service
- Collaborative Teamwork
- Client Service
- Client Confidentiality
- Documentation And Reporting
- Goal-oriented mindset
- Effective problem solving
Languages
English
Full Professional
Timeline
Mortgage Broker
Self Employed Sub Contractor
01.2022 - Current
Manager of Operations
Self Employed / Sun Bright Installations
01.1991 - 08.2024
No Degree - Mortgage Brokerage in BC
UBC Sauder School of Business
GED -
Ministry of Education
Software
Microsoft
Interests
Camping, Fishing, Water Sports, Biking
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit SharingPersonal development programsCareer advancementCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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