Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Johnna Nickerson

Barrington,NS

Summary

Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. I am a driven manager, known for high productivity and efficient task completion. I excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion. I am able to take on high levels of work and am always striving to take on new roles and responsibilities.

I look forward to hearing from you and appreciate this opportunity!

Overview

14
14
years of professional experience
1
1
Certification

Work History

Optician/Office Manager

C.M Optical
Barrington, N.S
12.2021 - Current
  • Assist customers in selecting appropriate eyewear based on vision needs.
  • Fit eyeglasses and contact lenses according to prescription specifications.
  • Maintain inventory of eyewear products and order supplies as needed.
  • Collaborate with optometrists to ensure accurate prescriptions and patient care.
  • Manage accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Oversee daily operations and manage team performance and workflow.
  • Implement scheduling systems to optimize resource allocation and staffing.
  • Enforce customer service standards and resolve customer problems to uphold quality service.
  • Monitor staff performance and address issues.

Optican

Vogue Optical
Yarmouth, NS
06.2013 - 12.2021

Waitress

Jungle Jims
Yarmouth, NS
06.2019 - 06.2021
  • Handled customer complaints professionally to enhance overall dining experience.
  • Developed positive relationships with regular customers through friendly conversation.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Managed food and beverage orders efficiently in a high-paced environment.
  • Provided excellent customer service and addressed guest inquiries promptly.

Waitress

Amandas Place
Pubnico, NS
06.2011 - 06.2013

Education

Associate of Science - Eyeglasses Diploma

Northern Alberta Institute of Technology
Edmonton, AB
06-2017

High School Diploma -

Drumlin Heights
Argyle, NS
06-2013

Skills

  • Customer service
  • Excellent people skills
  • Outgoing personality
  • Team leadership
  • Scheduling optimization
  • Conflict resolution
  • Staff training
  • Quality assurance
  • Time management
  • Complex Problem-solving
  • Hard working

Certification

  • Licensed Optician
  • Licensed Contact Lens Fitter

Languages

English
Professional
French
Professional

References

References available upon request.

Timeline

Optician/Office Manager

C.M Optical
12.2021 - Current

Waitress

Jungle Jims
06.2019 - 06.2021

Optican

Vogue Optical
06.2013 - 12.2021

Waitress

Amandas Place
06.2011 - 06.2013

Associate of Science - Eyeglasses Diploma

Northern Alberta Institute of Technology

High School Diploma -

Drumlin Heights

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Johnna Nickerson