John (Jack) Parodi
NAPA
Summary
Have over 38 years in the power generation field. 29 Years with Leete Generators starting with ordering and managing parts inventory for in shop work and field service. Scheduled daily service appointments for in shop and field technicians. Moved to service specialist position and created all preventative maintenance agreements and repair estimates for all service jobs, along with scheduling duties for many years.
Answered incoming service calls and requests and supported technicians and office service office staff as needed.
Accepted "Service Supervisor" position at Peterson Power Systems.
Responsibilities included scheduling EPG techs. Ordering and checking in parts to ensure correct. Maintaining fleet vehicles and loadbank inventory. Working with and taking directions from regional service manager. Daily interactions with shop and field technicians and weekly tailgate safety meetings.
Trained new employees with direct interaction with clients Dynamic Service Supervisor with over 38 years in the power generation field at Peters on Power Systems. Proven ability to optimize technician schedules and enhance client communication. Skilled in generator parts procurement and adept at problem-solving collaboratively. Committed to exceeding client expectations while ensuring safety and efficiency in service operations.
Overview
30
30
years of professional experience
Work History
Service Supervisor
Peterson Power Systems
Santa Rosa
04.2024 - 04.2025
- Supervised 12 service technicians, optimizing daily schedules for 4 EPG technicians.
- Monitored EPG technician progress while maintaining direct client communication.
- Coordinated maintenance and repairs for eight field service vehicles and two pickup trucks, with our internal PTI truck shop.
- Ordered Caterpillar parts for all EPG jobs.
- Led weekly tailgate safety meetings using company-provided agendas.
- Oversaw daily scheduling for the shop tech helper and managed his daily progress.
Service Specialist
Leete Generators
Santa Rosa
01.1995 - 04.2024
- Lead estimator for all new service projects and pull-through work.
- Assisted technicians with any needs.
- I communicated with clients with work progress updates and was the primary person handling incoming service requests and/or questions.
- I researched and ordered all parts for the repair estimates that I worked on. Includes interacting with multiple generator distributors (Kohler, Generac, Onan, Bluestar, Taylor Power, and Winco) and multiple aftermarket vendors.
- Assisted parts team with parts lookup, especially older equipment.
- Performed site visits to gather information (data & photos) to provide client with PM agreements and repair estimates.
Education
High School Diploma -
Vallejo Senior High School
Vallejo, CA06-1983
Skills
- Work well in a team environment, and communicate properly
- Like to collaborate to problem solve
- Willing to go above and beyond to support clients and coworkers
- Knowledgable with multiple generator manufacturers and their parts and service programs
- Over 38 years experience in power generation field
- Adaptable: have the ability to adjust to changing situations and new challenges
- Experience with multiple service and scheduling related programs
- Efficient with Microsoft Word and Excel programs
Affiliations
- Enjoy playing golf with friends and family members.
- Avid bowler. Started when I was 10 and still bowl today.
- Avid hunter and outdoorsman. Including riding offroad utility vehicle for recreation.
- Spending time with my daughter and new grandson.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Supervisor
Peterson Power Systems
04.2024 - 04.2025
Service Specialist
Leete Generators
01.1995 - 04.2024
High School Diploma -
Vallejo Senior High School
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