Disha Kangar
Edmonton
Summary
Dynamic Service Supervisor at Dragonfly Shipping with strong organizational and leadership skills. Expert in fostering a positive work environment while enhancing team performance through innovative training methods. Adept at creating engaging presentations and effectively addressing customer inquiries, resulting in improved service quality and employee development.
Overview
11
11
years of professional experience
Work History
Service Supervisor
Dragonfly Shipping
11.2018 - Current
- Assisted with providing interactive training and development sessions to new team members.
- Provide ongoing support and coaching to employees whenever there is a new product has been launched in the organization(eg. TMS, dayforce, ServiceNow, Workday)
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary to improve training quality
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Worked with Area Manager to identify skill gaps and training needs within the designated group of employees.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Customer Service Representative
Dragonfly Shipping
03.2018 - 11.2018
- Maintained clear and effective communication with customers regarding the tracking and updates on package delivery.
- Handled address issues for the deliveries.
- Helped the supervisors-on-duty to manage dock operations, check-in, check-out and return process.
Assistant Professor
Kurukshetra University
07.2014 - 06.2016
- Applied innovative teaching methods to encourage student learning objectives.
- Contributed to campus activities to promote positive university image.
- Revised course objectives, course materials, instructional and assessment strategies.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
Education
Master of Science - Computer And Information Sciences
Kurukshetra University
Kurukshetra05-2014
Skills
- Strong interpersonal skills and the ability to accord and efficiently communicate with employees at all levels
- Strong Communication Skills
- Foster Positive Work Environment
- Adept at Creating Engaging Presentations
- Strong Organizational and Leadership Skills
Timeline
Service Supervisor
Dragonfly Shipping
11.2018 - Current
Customer Service Representative
Dragonfly Shipping
03.2018 - 11.2018
Assistant Professor
Kurukshetra University
07.2014 - 06.2016
Master of Science - Computer And Information Sciences
Kurukshetra University
Similar Profiles
Gagandeep SinghGagandeep Singh
Overnight Sort Supervisor at Dragonfly ShippingOvernight Sort Supervisor at Dragonfly Shipping
Jake GibsonJake Gibson
Warehouse Sorter at Dragonfly ShippingWarehouse Sorter at Dragonfly Shipping
Habi DevkotaHabi Devkota
Operation Support Officer at Dragonfly ShippingOperation Support Officer at Dragonfly Shipping