Johnathan Smith

• Dealt cards for various table games, ensuring smooth gameplay.
• Monitored gameplay for compliance, addressing discrepancies swiftly and accurately.
• Provided exceptional customer service, fostering positive guest experiences during gaming sessions.
• Trained new dealers on game rules, procedures, and casino policies to ensure consistency.
• Managed cash transactions accurately, balancing chips and payouts in high-pressure environments.
• Maintained a fast, smooth game pace by efficiently handling dice, and chips.

• Oversaw subcontract administration and managed contract closeouts.
• Identified contract changes potentially occurring during agreement's lifecycle.
• Administered contract change requests and resolution.
• Provided updates on status of contract processes to upper management and other important personnel.
• Liaised with leadership team to review and approve contract terms and conditions.
• Checked information in company's database for accuracy and updated data with current information to maintain records.
• Processed and approved payroll hours.
• Reached out directly to customer clients to help resolve technical issues or reset account passwords.
• Update clients personal records.

• Use government protected programs such as QCMS, VOCALS and One Note information tools to document cases and process delicate information.
• Provide screening and/or performing remote health assessments, 24 hrs day, 7 days a week, on asymptomatic or symptomatic travelers by telephone.
• Receive calls from Canadian border service agents regarding travelers without the necessary pre-entry requirements for travelers that are entering Canada at various Points of Entry (land, air and/or marine) across Canada.
• Verify and validate travelers’ personal information ensuring accuracy and integrity of information by maintaining accurate detailed notes in QCMS system.
• Establish Travelers’ health status and pre-existing conditions through a series of questions/inquiries.
• Determine suitability of, and/or compliance with, quarantine or isolation plans.
• Verify a Traveler’s compliance with pre-determined quarantine or isolation plans.
• Verifying the presence and type of symptoms that may be compatible with COVID-19 to assess for possibility of whether a Traveler may be asymptomatic or symptomatic for COVID-19.
• Determine suitability of proposed quarantine plans (for asymptomatic individuals) or isolation plans (for symptomatic individuals), based on the planned accommodations and presence of other vulnerable individuals who are 65 yrs or older, have underlying medical conditions, or have compromised immune systems.
• Document each call/interaction with the travelers within the QCMS system in detail.
• Remain informed and up to date on new guidelines and mandates/changes for travel requirements with our daily shift reports and support from Public Health Agency of Canada.
• Provide assistance and support to colleagues with regards to cases.
• Provide assistance with training/retrain other Screening Officers.

References Available Upon Request

• Greeted customers and provided excellent customer service to them.
• Scheduled customers’ appointments.
• Handled transactions using debit machines or cash.
• Quoted prices and created invoices.
• Trained staff to prepare and mask vehicles, hook up machines and spray the vehicles with the Line-X product.
• Masked the trucks to completely protect them from the product that our spray technicians would administer to the vehicle.
• Assisted team with hands on work such as masking vehicles, sandblasting them as part of the job preparation and as well spray in the truck bed-liners using a chemical fusion gun.
• Completed body work and welding jobs on vehicles.
• Managed inventory levels with a check list and ordered any products on a weekly basis.
• Kept Stakeholders apprised of challenges or complications.