Summary
Overview
Work History
Skills
Timeline
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Cody Gayowski

Kelowna

Summary

Motivated and dedicated casino employee with a proven track record of exceeding expectations. Demonstrates strong leadership, problem-solving, and customer service abilities. Possesses extensive knowledge of casino operations and regulatory compliance. Well-prepared to transition into a supervisory position to effectively leverage existing skills.

Overview

6
6
years of professional experience

Work History

Casino Dealer

Chances Casino
01.2024 - Current
  • Dealt cards for various games, ensuring compliance with rules and regulations.
  • Monitored player activity to maintain game integrity and promote fair play.
  • Assisted in resolving disputes between players, enhancing customer satisfaction.
  • Trained new dealers on game procedures and operational standards.
  • Provided exceptional customer service, building rapport with regular guests.

Casino Slot Attendant

Chances Casino
01.2024 - Current
  • Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming gaming environment.
  • Managed high-volume gaming areas with accuracy, ensuring timely payouts and smooth gameplay for all patrons.
  • Demonstrated adaptability by working across various gaming areas within the casino as needed to support business demands and staff needs.

Guest Service Representative

Chances Casino
01.2024 - Current
  • Provided outstanding customer service through communication and problem-solving.
  • Handled customer inquiries regarding gaming rules and promotions.
  • Resolved guest issues promptly to boost satisfaction.
  • Addressed inquiries via phone and in-person, ensuring accurate information delivery.
  • Managed queries on Encore rewards cards, including account creation and promotion eligibility.

Shift Supervisor

Starbucks
01.2019 - 08.2023
  • Contributed to leadership team, raising customer experience score by 30%
  • Trained team members, boosting sales efficiency by 15% annually
  • Ordered products to maintain stock levels and inventory rotation
  • Managed daily operations and staffing for proper opening/closing procedures
  • Oversaw tills, ensuring accuracy and creating shift revenue records.

Skills

  • Efficient at acquiring new skills
  • Team leadership
  • Strong mathematical skills
  • Adaptability to change
  • Speech clarity
  • Excellent customer service

Timeline

Casino Dealer

Chances Casino
01.2024 - Current

Casino Slot Attendant

Chances Casino
01.2024 - Current

Guest Service Representative

Chances Casino
01.2024 - Current

Shift Supervisor

Starbucks
01.2019 - 08.2023

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Cody Gayowski