Ravdeep Nagpal
Scarborough
Summary
Professional in customer service with extensive experience in front counter roles, delivering high standards in customer interactions. Known for reliability and ability to adapt to changing needs, always ensuring team-focused approach and result-driven mindset. Skilled in multitasking and conflict resolution, valued for friendly and approachable demeanor.
Overview
10
10
years of professional experience
Work History
Casino Dealer
Gateway Casinos
09.2022 - Current
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Enforced game rules to maintain fair paly and avoid disputes.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
Security Supervisor
Neptune Security
10.2020 - 08.2022
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
RESTAURANT MANAGER
A1 Sweets and Restaurant
06.2017 - 04.2020
- Training and coaching employees to maximize performance in customer service, and revenue generation
- Scheduling staff according to time availability
- Adhering to all safety protocols and company practices
- Handling inventory and ensuring everything was at par
- Managing cash and credit transactions and help in record keeping
- Taking care of customer complaints
- As well as working on conflicts between the team members to ensure efficiency
FRONT COUNTER ASSOCIATE
A1 Sweets and Restaurant
09.2014
- Maintaining a positive work environment and positive attitude
- Meeting customer needs and assisting with any requests
- Having a thoroug knowledge about the products and services offered to ensure customer satisfaction
- Using communication, and basic math skills on a day to day basis
- Multi-tasking while performing regular work tasks, and paying attention to detail
- Patrolling the assigned areas to maintain security standards
- Noting the entry and exit of employees, visitors, and other individuals
S.M.I.L.E MENTOR (STUDENTS MENTORING IN LIFE AND EDUCATION)
09.2014 - 04.2017
- Promoted leadership skills
- Improved confidence and ability to communicate better
- Strengthen unity and encouraged students to help each other
Education
BBA - Marketin
Seneca College of Applied Arts And Technology
North York, ON04-2017
Skills
- verbal communication skills
- Customer service
- Team oriented
- Recordkeeping
- Efficient multitasking
- Customer-focused
- Commercial awareness
- Quick Learner
- Excellent work ethic
- Team Player
- Cleaning and organization
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Casino Dealer
Gateway Casinos
09.2022 - Current
Security Supervisor
Neptune Security
10.2020 - 08.2022
RESTAURANT MANAGER
A1 Sweets and Restaurant
06.2017 - 04.2020
FRONT COUNTER ASSOCIATE
A1 Sweets and Restaurant
09.2014
S.M.I.L.E MENTOR (STUDENTS MENTORING IN LIFE AND EDUCATION)
09.2014 - 04.2017
BBA - Marketin
Seneca College of Applied Arts And Technology