John Richard
Toronto,ON
Summary
Seeking to grow a business acumen in sales and marketing that would lead to a business consultant role. The foundation of which would arise from leadership skills attained in security , sales and marketing .Prior employment stints at inhousewolfpac, Corus entertainment , Ontario attorney general offices and ray tropical. All of which saw a rise to leadership roles with responsibilities such as scheduling fellow employees , overseeing training in onsite software products and operations, changing the culture of personel at all sites under management. This saw improved patron retainance and recurrance . Improved communication and vertically integrated company culture which improved client retention and growth . In one of the sites overseen ,a growing brawling culture was squashed with the introduction a "doorman" approach to patron interactions. This created a cordial respect of authority by patrons.This hands on approach to management helped grow the client base of Inhousewolfpac.ca based off of the culture that was observed by visiting patrons and potential clients. Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Growth ,Recruitment and Sales Lead
In House Wolfpac
Toronto, ON
02.2021 - Current
- Developed the ability to read people by observing their demeanor, body language and tone of voice, which helped in keeping a professional space at work
- An all encompassing role in a fast growing company that involved training recruits effectively. 100% of new recruits trained went on to go past their probation period.
- Managing professional culture and brand marketing to potential new clients. Managed to bring in two recurring big contracts in a highly saturated and competitive industry where turnover barely happens for contracts.
- Overseeing the smooth running of the teams under my management which included dealing with challenges on the job as they came such as team and public relation conflicts.
- Trained, coached, and mentored and retained new associates in a high turnover industry. 100% of recruits are still with the company.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Enhanced client relationships through consistent communication and personalized solutions.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Identified and penetrated new market segments, conducting thorough market research.
- Drove customer retention rates up, establishing robust loyalty program.
- Cultivated strategic relationships with key industry influencers to amplify brand visibility.
- Fostered culture of continuous improvement, conducting regular performance reviews.
- Enhanced team morale and cohesion through regular motivational sessions and incentives.
- Developed comprehensive training programs for new hires to enhance team capabilities and performance.
- Enhanced customer satisfaction with personalized follow-up strategies.
- Leveraged social media platforms to increase brand awareness and generate leads.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Team Lead
Ray Tropical Sales
Toronto, ON
04.2017 - 01.2019
- Actively engaged with guests to ensure a shop friendly environment with guest retention being the goal
- Routinely participated in retail store meetings to provide weekly business reports and discuss strategy on how to promote and drive up sales
- Educated sales team players on the newest software products and ensured staff was trained well with the products
- Worked with store manager in the hiring process for sales team leads and team players
- Handled the processing of telephone orders accurately and in a timely manner
- Maintained financial accounts by processing customer transaction adjustments.
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
- Expanded client base by fostering strong relationships and delivering exceptional customer service.
- Spearheaded successful product launches by coordinating promotional efforts across various internal departments and external partners.
- Supported sales account managers by providing accurate and detailed reports.
- Educated clients on production and benefit protocols through in-depth training procedures.
- Maximized revenue generation by proactively identifying upselling opportunities within existing accounts.
- Boosted team productivity by developing efficient sales processes and streamlining communication channels.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
- Developed [Type] content while increasing customer participation.
- Trained, coached, and mentored new sales associates for maximum performance.
Security officer and reception
Attorney General's Office Toronto
Toronto, ON
01.2016 - 04.2017
- Received clients and directed them around the premises
- Wrote detailed reports about incidents occurring on site and submitted them to the online site platform
- Kept track of deliveries to site and wrote in detail about contents of deliveries into the buildings online ledger
- Made foot patrols to secure the interior and exterior of the site
- Got trained in building safety which included learning the alarms given off on the chiller, boiler or fire panels and how to respond adequately.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Assistant supervisor
Corus Entertainment
Toronto, ON
03.2014 - 12.2015
- Professional interaction with celebrities and public figures while directing them to various radio and TV stations on site
- Handled reception duties that included taking phone calls and writing reports on all incidents on site
- Managed fellow security officers with duties such as training and scheduling
- Trained in first aid and CPR Administration
- Trained and gathered experience in workplace conflict resolution
- Resolved problems by clarifying complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Secured grounds for performances by musicians through entry control and crowd control.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively.
- Actively participated in continuous improvement efforts aimed at optimizing operational efficiency across all aspects of day-to-day business functions.
- Maintained safety records and accident reports for human resources.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Facilitated open lines of communication with staff members, fostering a positive work environment conducive to productivity.
- Set overall vision and provided team leadership.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
- Streamlined communication between departments for enhanced collaboration and improved overall results.
- Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.
- Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Team member
Deynz Interiors
Toronto, ON
12.2013 - 06.2014
- Worked with interior designers on various projects that involved painting homes and condos
- Painted and organized homes for clients
- Assisted in tasks such as laying tile, flooring and plastering thereby acquiring some construction site experience.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bsc. Psychology - Psychology
York University
Toronto, ON01.2021
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Punctual and Reliable
- Patience and understanding
- Safety Management
- Multitasking Abilities
- Self Motivation
- Interpersonal Skills
- Effective Communication
- Teamwork and Collaboration
- Goal Setting
- Adaptability and Flexibility
- Cross-selling techniques
- Stockroom Management
- Sales Planning
- Lead Generation
- Upselling strategies
- Relationship selling
- Customer Retention
- Performance Management
- Strategic Prospecting
- Sales program creation
Languages
English
Native or Bilingual
Volunteer Experience
- Monsignor Fraser - Toronto Police 31st Division's Community Clean Up and Mural Painting Initiative, 06/2014
- Symmington Community Housing Care
Timeline
Growth ,Recruitment and Sales Lead
In House Wolfpac
02.2021 - Current
Sales Team Lead
Ray Tropical Sales
04.2017 - 01.2019
Security officer and reception
Attorney General's Office Toronto
01.2016 - 04.2017
Assistant supervisor
Corus Entertainment
03.2014 - 12.2015
Team member
Deynz Interiors
12.2013 - 06.2014
Bsc. Psychology - Psychology
York University