John Rangasan
Edmonton,AB
Summary
Dynamic security professional with experience at Paladin Security Group, adept at emergency response and incident reporting. Proven ability to maintain safety and foster customer trust through effective communication and keen observation. Skilled in de-escalation techniques, ensuring a secure environment while delivering exceptional service to clients and visitors.
Overview
1
1
Certification
Work History
Security Guard/Protective Services
Paladin Security Group
Edmonton, AB (Royal Alexandra Hospital)
02.2025 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted nursing staff with patient's who were formed under the Mental Health Act or were a security concern.
Sales Associate
Affinity 1:1
Edmonton, AB
12.2024 - 12.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
Banker
Pure Casino Edmonton
Edmonton, AB
11.2024 - 11.2024
- Helped inventory chips to accurately record the amount of money processed through transactions.
- Assisted Manager and Assistant Manager in customer service, ensuring that a positive friendly attitude was kept throughout each interaction.
- Ensured that the money recorded onto the organization's systems was kept accurate and that no errors were present during or after the job.
- Helped with chip count for tables/clients, ensuring that each round was delivered fast and efficiently.
- Clocked in and out employees on the job site, ensuring no errors were recorded.
Education
BBA - Entrepeneurship And Innovation Concentration
Northern Alberta Institute of Technology
Edmonton, ABHigh School Diploma -
Ross Sheppard High School
Edmonton, AB06-2022
Skills
- Verbal and written communication
- De-escalation techniques
- Patrolling
- Transaction processing
- Excellent communication
- Cash management
- Relationship building
- Customer service
- Product knowledge
Languages
English
Native or Bilingual
Certification
- Licensed [Security Guard] - [2027]
- [First Aid & CPR/AED level C], [Canadian Red Cross] - [2028-01-31]
Timeline
Security Guard/Protective Services
Paladin Security Group
02.2025 - Current
Sales Associate
Affinity 1:1
12.2024 - 12.2024
Banker
Pure Casino Edmonton
11.2024 - 11.2024
BBA - Entrepeneurship And Innovation Concentration
Northern Alberta Institute of Technology
High School Diploma -
Ross Sheppard High School