John-Paul Osu
Thorold,ON
Summary
A hard worker with practical see-through approach, who always perseveres to achieve the best result. Able to research and analyze information, quickly grasp complex issues and not afraid to work outside the comfort zone. Great interpersonal skills which allows relay of information clearly to the target audience. Motivated to maintain customer satisfaction and to contribute to the company's success.
Overview
6
6
years of professional experience
Work History
Volunteer
St Catharines Downtown Association
06.2023 - 06.2023
- Visitor management: Greeted all visitors and directed them to sign in before procedure.
- Ensured all visitors added details to visitor log
- Used strong interpersonal communication skills to convey information to others.
Sorter
Intelcom
09.2020 - 01.2021
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in sorting process by conducting thorough quality checks and maintaining accuracy.
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
01.2018 - 03.2019
- Responded to incoming calls, screened telemarketing and direct sale calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed coordination of all incoming and outgoing mail requirements.
- Updated existing customer records while creating data files as directed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Internship
Pablo Global Services Limited
06.2017 - 01.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working with this specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Diploma - Office Administration Ex. Co-op
Niagara College
Niagara-on-the-Lake, ONSkills
- Strong desire to succeed
- Proficient in Microsoft office and data processing
- Multitasking while maintaining high focus
- Organization and creative skills
- Customer service and direct sales
- Commitment to learning and self-development
Timeline
Volunteer
St Catharines Downtown Association
06.2023 - 06.2023
Sorter
Intelcom
09.2020 - 01.2021
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
01.2018 - 03.2019
Internship
Pablo Global Services Limited
06.2017 - 01.2018
Diploma - Office Administration Ex. Co-op
Niagara College
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