Summary
Work History
Education
Skills
Languages
Timeline
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John Karlo P. Fernandez

Dartmouth,Nova Scotia

Summary

Dynamic Customer Service Representative with CIBC, adept at resolving inquiries and enhancing satisfaction through active listening and critical thinking. Proven ability to streamline workflows and maintain meticulous records, contributing to service improvement. Skilled in data entry, ensuring accurate transaction processing while fostering collaborative team environments.

Work History

Customer Service Representative- Cards

CIBC
Halifax, NS
01.2026 - Current
  • Resolved customer inquiries efficiently through multiple communication channels.
  • Assisted in processing transactions accurately to enhance customer satisfaction.
  • Maintained detailed records of customer interactions for service improvement.
  • Collaborated with team members to streamline workflow and enhance service delivery.

Education

Bachelor of Science - Computer Science

AMA COMPUTER UNIVERSITY
Philippines
12-2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Full Professional

Timeline

Customer Service Representative- Cards

CIBC
01.2026 - Current

Bachelor of Science - Computer Science

AMA COMPUTER UNIVERSITY

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John Karlo P. Fernandez