JOHN HOANG
Toronto,ON
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances. Works well under pressure and in fast-paced settings.
Dedicated Coffee Barista brings energetic and enthusiastic approach to serving high-caliber items to customers. Hands-on attitude toward crafting quality beverages and food items. Detailed understanding of necessary health-related obligations concerning cleaning, scrubbing and sanitizing surfaces. Brings customer-focused approach to service delivery.
Overview
4
4
years of professional experience
Work History
Barista + Kitchen Prepare
Sweet Dreams Teashop
2022.11 - 2023.06
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Helped management keep adequate supply on hand by notifying of shortages.
- Kept workplace clean and organized in line with restaurant policies.
Barista, Waiter, Casher
Dear Darling Coffee
2020.04 - 2022.10
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista Shift Supervisor
Bac Viet Cofee
2019.06 - 2021.12
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
Education
High School Diploma -
THPT Le Hong Phong
Viet Nam 06.2021
Skills
- Equipment Checks and Assessments
- Cash Flow Management
- Table Setting Knowledge
- Employee Performance Evaluations
- Conflict Mediation
- Menu Memorization
- Attention to Detail
- Inventory Control
- Work Schedule Creation
- Beverage Preparation
- Ability to Adapt
- Hospitality and Professionalism
- Food Preparation and Safety
hidden values
My hobby is listening to stories or feeling them. For me every object, action should have a story behind it. I like to explore them the same way I explore coffee, tea and other beverages. (I love writing a story and giving it to people _ a meaning).
Timeline
Barista + Kitchen Prepare
Sweet Dreams Teashop
2022.11 - 2023.06
Barista, Waiter, Casher
Dear Darling Coffee
2020.04 - 2022.10
Barista Shift Supervisor
Bac Viet Cofee
2019.06 - 2021.12
High School Diploma -
THPT Le Hong Phong
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