John Guzman
Santa Ana
Summary
Dynamic sales professional with a proven track record at H&M, excelling in customer service and team supervision. Adept at utilizing active listening and problem-solving skills to enhance customer experiences. Recognized for effective communication and visual merchandising, consistently achieving sales goals while fostering a positive atmosphere.
Overview
11
11
years of professional experience
Work History
Sales Associate
H&M
06.2016 - 04.2025
- Greeted and engaged customers on sales floor to enhance overall experience.
- Assisted customers with product selection and provided styling advice.
- Maintained store presentation and ensured merchandise was organized effectively.
- Operated cash register and handled transactions accurately and efficiently.
- Processed inventory shipments and restocked shelves promptly as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Utilized comprehensive knowledge of services to address customer inquiries effectively.
- Assisted in managing team to unload delivery truck, unpack merchandise, and label items efficiently.
Door Hostess, Bottle Service Hostess, Floor Manager
STRUT BAR & CLUB
06.2021 - 01.2023
- Greeted guests and collected entry payments for club access.
- Managed reservation system to optimize table turnover.
- Assisted servers by delivering menus and beverages to tables.
- Handled guest inquiries and complaints with professionalism.
- Demonstrated strong interpersonal skills when interacting with customers.
- Displayed friendly and energetic demeanor to foster a lively atmosphere.
- Resolved issues with intoxicated guests calmly and effectively.
Sales Associate
LIONESSE BEAUTY BAR
04.2014 - 09.2014
- Stopped potential customers and demonstrated a product for them to purchase.
- Utilized all company knowledge of services and information to answer questions and inquiries.
- Excel in communication and listening skills with customers, supervisors, and co-workers.
Education
Makeup License - Advanced Makeup Training
ADAEZE. ADVANCED MAKEUP TRAINING
Santa Ana, CA06.2014
Cosmetology License - Cosmetology
COLLEEN O’HARA’S BEAUTY ACADEMY
Santa Ana, CA03.2014
High School Diploma - General Education
LOARA HIGH SCHOOL
Anaheim, CA06.2008
Skills
- Active Listening
- Customer and Personal Service
- Monitoring
- Active Learning
- Computers and Electronics
- Service Orientation
- Point of sale systems
- Visual merchandising
- Product restocking
- Team supervision
- Communication skills
- Problem solving
- Attention to detail
- Adaptability
- Goal oriented
- Cash register operation
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Door Hostess, Bottle Service Hostess, Floor Manager
STRUT BAR & CLUB
06.2021 - 01.2023
Sales Associate
H&M
06.2016 - 04.2025
Sales Associate
LIONESSE BEAUTY BAR
04.2014 - 09.2014
Makeup License - Advanced Makeup Training
ADAEZE. ADVANCED MAKEUP TRAINING
Cosmetology License - Cosmetology
COLLEEN O’HARA’S BEAUTY ACADEMY
High School Diploma - General Education
LOARA HIGH SCHOOL