Summary
Overview
Education
Skills
Certification
Work Availability
Software
Timeline
Work History
Languages
Hi, I’m

Kelly Prince Rwanyange

Halifax,NS
Kelly Prince Rwanyange

Summary

Imagine a world where exceptional customer service meets unwavering sales prowess – that's where I thrive. With 2.5 years as a dynamic Customer Service Representative/Sales Associate, I've sculpted a journey dedicated to creating unforgettable customer experiences and driving sales to new heights.

Overview

1
Certificate
3
years of post-secondary education
2
Languages
4
years of professional experience

Education

Saint Mary's University
Halifax, NS

Bachelor of Science from Computer Science
12.2026

University Overview

Glory Academy
Kigali, Rwanda

High School Diploma
01.2017 - 11.2019

University Overview

Skills

  • Adapt to Diverse Groups
  • Dispute Mediation
  • Credit and Cash Transactions
  • Sales Goal Attainment
  • Excellent People Skills
  • Meeting Deadlines
  • Sales and Marketing
  • Market Research
  • Multitasking Strengths
  • Inventory Pricing
  • Time Management
  • Complex Problem-Solving
  • Teamwork and Collaboration
  • Retail Store Operations
  • Inventory Control Procedures
  • Online Systems
  • Listening Skills
  • Verbal Communication
  • Customer Service
  • Microsoft Access
  • Active Listening
  • Technical Support
  • Microsoft Excel
  • Administrative and Office Support
  • Data Evaluation
  • Store Maintenance
  • Clerical Support
  • Administrative Support
  • Typing Proficiency
  • Microsoft PowerPoint
  • Call Center Operations
  • Computer Proficiency
  • Computer Systems Installation
  • Microsoft Active Directory
  • Critical Thinking and Analysis
  • Wireless Access Point
  • IP Addressing and Subnetting
  • Install Hardware
  • VMware and Oracle (VM)
  • Problem-solving skills

Certification

  • Networking Essential, Cisco Academy - 5 months
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

SAP

Microsoft office

Windows Server 2003, 2012 R2

Windows 7, 8, 10 and 11

Timeline

Sales Associate
Under Armour
10.2023 - Current
Sales Associate
J&B Appliances
03.2023 - 10.2023
Customer Service Representative/Sales Representative
Pro Water Rwanda Ltd
02.2021 - 01.2023
Office Clerk
CanalBox Rwanda
01.2020 - 01.2021
Glory Academy
High School Diploma
01.2017 - 11.2019
Saint Mary's University
Bachelor of Science from Computer Science

Work History

Under Armour

Sales Associate
10.2023 - Current

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

J&B Appliances

Sales Associate
03.2023 - 10.2023

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Helped customers locate products and checked store system for merchandise at other sites
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions

Pro Water Rwanda Ltd

Customer Service Representative/Sales Representative
02.2021 - 01.2023

Job overview

    • Paid attention to detail while completing 20 assignments per day.
    • Strengthened communication skills through regular interactions with others.
    • Passionate about learning and committed to continual improvement.
    • Learned and adapted quickly to new technology and software applications.
    • Excellent communication skills, both verbal and written.
    • Responded to customer requests for products, services, and company information
    • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
    • Responded proactively and positively to rapid change
    • Responded to 20 customer requests per day, offering excellent support and tailored recommendations to address needs
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Responded to customer requests for products, services, and company information.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
    • Educated customers about billing, payment processing and support policies and procedures.
    • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
    • Installed cabling, wireless routers and telephone systems for data communications networks.
    • Dressed and installed fiber cabling and hardware.
    • Assigned application access, security roles and permissions.

CanalBox Rwanda

Office Clerk
01.2020 - 01.2021

Job overview

  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled incoming business and client requests for information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided clerical support, addressing routine, and special requirements.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Screened visitors and issued badges to maintain safety and security.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Collaborated with various departments to complete assigned tasks.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track customer information.

Languages

Languages

English

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