John Dickson
Fresno
Summary
Dynamic sales leader with expertise in customer service and retail operations. At Kirklands Home Goods, resolved customer issues promptly, boosting satisfaction and loyalty. Enhanced store performance through strategic merchandising and staff coaching. Skilled in upselling and visual displays. Proven ability to foster positive work environments and deliver exceptional customer experiences.
Overview
13
13
years of professional experience
Work History
Lead Sales Associate
Kirklands Home Goods
Clovis, CA
10.2016 - 04.2026
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Led team in achieving sales targets through effective product displays and customer engagement
Assistant Manager
Home Fabrics & Rugs
Fresno, CA
06.2013 - 07.2016
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques to enhance team effectiveness.
- Developed strategic merchandising plans to maximize product visibility and drive sales growth.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor of Science - Business Accounting
California State Fresno
Fresno, CASkills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Flexible schedule
- Visual displays and presentations
- Positive customer experience
- Product recommendations
- Upselling and cross selling
- Associate coaching
Timeline
Lead Sales Associate
Kirklands Home Goods
10.2016 - 04.2026
Assistant Manager
Home Fabrics & Rugs
06.2013 - 07.2016
Bachelor of Science - Business Accounting
California State Fresno