John Chow
Kamloops,Canada
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
17
17
years of professional experience
Work History
Commercial Development Account Executive
Softchoice Canada
07.2022 - 08.2024
- Managed a portfolio of commercial and enterprise clients, ensuring exceptional service delivery and maintaining high client satisfaction
- Developed and executed strategic account plans to drive business growth, which included identifying client needs and proposing tailored solutions
- Collaborated with a cross-functional team of technical experts, pre-sales engineers, and customer support to address client issues promptly and effectively
Channel Manager
iTel Networks Inc.
11.2018 - 07.2022
- Researching/prospecting new companies to establish new partnerships
- Develop, service, and grow channel partners/ resellers impacting iTel's success
- Expand sales strategies, negotiate with partners and help train and educate partners' sales teams
- The key point of contact for iTel partners that I had recruited
Account Executive
Graycon I.T. powered by Ricoh Canada
04.2012 - 11.2018
- As primary AE in Kamloops responsible for building and maintaining a trusted advisory role with organizations throughout the BC Interior region
- Understand clients' current and future needs, their buying patterns and preferences, business imperatives, and all key client executives involved in making decisions
Inside Sales / Purchasing
VODA Computer Systems/ Graycon Group
09.2008 - 03.2012
- Responsible for day-to-day account management, helping guide clients through current technology options to meet business needs
- Providing support for Account Executives to current accounts as needed
- Interact with the suppliers/distribution regularly
- Collate purchase orders and purchase requisitions in order to order materials, goods and supplies
- Track the status of any orders
- Managed a portfolio of small, medium businesses and representing all IT related products and services
Assistant Account Manager
TLD Computers
08.2007 - 08.2008
- Maintaining the first point of contact with clients and assist in managing key Enterprise accounts
- Interacted directly with all major IT vendors, channel distributors and internal business units to bring technical information to clients in support of their business needs
Education
College Prep Program -
Caribou College
Kamloops, BC05.1991
High School Diploma -
Kamloops Senior Secondary
Kamloops, BC06.1990
Skills
Client Relationship Building
Written and verbal communication
Account Management
Relationship building and management
Customer Service
Strategic selling
New business opportunities
Timeline
Commercial Development Account Executive
Softchoice Canada
07.2022 - 08.2024
Channel Manager
iTel Networks Inc.
11.2018 - 07.2022
Account Executive
Graycon I.T. powered by Ricoh Canada
04.2012 - 11.2018
Inside Sales / Purchasing
VODA Computer Systems/ Graycon Group
09.2008 - 03.2012
Assistant Account Manager
TLD Computers
08.2007 - 08.2008
College Prep Program -
Caribou College
High School Diploma -
Kamloops Senior Secondary
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