Johanna Mariela Hernandez Pereira
Richmond,BC
Summary
Customer service worker with exceptional customer service track record. High energy and outgoing, with experience in high volume environments. Conscientious and detailed oriented. Fast learner able to handle multiple tasks, while providing superb customer care. Able to make effective decision under pressure environment.
Overview
13
13
years of professional experience
Work History
CES Agent
Air Canada
Richmond, BC
03.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Coordinator
Open road toyota
Richmond, BC
05.2019 - 11.2020
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
Secretary
Whistler Vans Benz Tour
Richmond, BC
01.2014 - 04.2020
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Customer care representative
- In charge of Scheduling
- assisted giving tours to Customers
Administrator
Red Rooster
Richmond, BC
05.2014 - 07.2016
- Worked flexible hours; night, weekend, and holiday shifts.
- Open and closed till procedures
- Take customers orders
- Kitchen helper/prep
- Cash handling
Coordinator
KIA Richmond
Richmond, BC
12.2019 - 03.2022
- Operated CDK and CT system
- Issued Recalls
- Created Satisfaction structure and filling system
- Customer Care
Education
Diploma - Flight Attending Preparation
Eton College
Vancouver, BC06.2021
Diploma - Hospitality And Tourism Management
Eton College
Vancouver, BC06.2021
Diploma -
Hugh Boyd Secondary School
Richmond, BC02.2018
Skills
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-Motivated
- Good listening skills
- Decision Making
- Responsible
- Spanish (fluent)
- English (fluent)
- Kurdish (understanding)
- French (little french)
- Organization and Time Management
- Leadership
- Active Listening
Timeline
CES Agent
Air Canada
03.2022 - Current
Coordinator
KIA Richmond
12.2019 - 03.2022
Coordinator
Open road toyota
05.2019 - 11.2020
Administrator
Red Rooster
05.2014 - 07.2016
Secretary
Whistler Vans Benz Tour
01.2014 - 04.2020
Diploma - Flight Attending Preparation
Eton College
Diploma - Hospitality And Tourism Management
Eton College
Diploma -
Hugh Boyd Secondary School
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