Summary
Overview
Work History
Education
Skills
Timeline
Generic

Souad Adddali

Hamilton,Ontario

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level customer service position. Ready to help the team achieve company goals. Experienced Customer Service with over 7 years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Bilingual Back Office Agent

Concentrix
Hamilton, Ontario
04.2019 - Current
  • Answering Customer Inquiry by Secure Message, Email , fax.
  • Working with Trustee for Bankruptcy
  • Dealing with all customer inquiry as pre-authorized payment, name change, etc
  • Making outbound call if required
  • Guiding Customer how to use the on line banking

Bilingual Customer Service Representative

S&P Data
Hamilton, Ontario
03.2016 - 03.2019
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French-speaking customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Updated and maintained information in customer accounts.

Bilingual Customer Service Representative

Minacs
Hamilton, Ontario
07.2010 - 12.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Executive Office Administration - Applied Business Technology

Everest COLLEGE
Hamilton, ON
09.2018

Interpreter -

Mohawk College
Hamilton, ON

GED -

Boreal College
Hamilton, ON
09.2015

Skills

  • Flexible and Adaptable
  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Self-motivated professional
  • Responsible
  • Organization and Time Management
  • Customer Service

Timeline

Bilingual Back Office Agent

Concentrix
04.2019 - Current

Bilingual Customer Service Representative

S&P Data
03.2016 - 03.2019

Bilingual Customer Service Representative

Minacs
07.2010 - 12.2013

Executive Office Administration - Applied Business Technology

Everest COLLEGE

Interpreter -

Mohawk College

GED -

Boreal College
Souad Adddali