Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johanna Lopez

Etobicoke,ON

Summary

I am a person who strives at all times to guarantee customer satisfaction. I have the ability to work both in a team and independently, according to needs. with a positive, happy and kind attitude, always willing to help others. My willingness to collaborate allows me to offer excellent service to clients. I am looking for the opportunity to demonstrate my worth in a company with the future. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

6
6
years of professional experience

Work History

Light Duty Cleaner

Black&McDonald/Commercial Cleaning
Toronto Pearson International Airport, ON
06.2024 - Current
  • Cleaned and sanitized various facilities to maintain cleanliness standards.
  • Followed safety protocols to ensure a safe working environment for all staff.
  • Collaborated with team members to complete cleaning assignments promptly.
  • Reported maintenance issues and hazards to management for immediate attention.
  • Maintained inventory of cleaning products and equipment for effective operations.
  • Assisted in training new cleaners on proper cleaning techniques and procedures.
  • Responded quickly to emergency situations requiring immediate attention.
  • Sweep, mop and vacuum floors in all areas of the building.

Cashier

Dollarama
Etobicoke
09.2024 - 11.2024
  • -Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • -Helped restock shelves when necessary to maintain an organized display area.
  • -Developed strong customer service skills by providing efficient and accurate service.
  • -Accurately processed customer payments using cash, credit and debit cards.
  • -Utilized problem solving skills to effectively handle difficult situations.
  • Assisted with training and mentoring new team members.
  • -Helped customers locate merchandise and answered questions about products.
  • -Built and maintained positive working relationships with co-workers.

Light Duty Cleaner

Dexterra Group INC
Toronto Pearson International Airport, ON
03.2024 - 05.2024
  • Collaborated with team members to complete cleaning schedules efficiently.
  • Cleaned and sanitized restrooms, break rooms, and common areas regularly.
  • Restock supplies such as soap, paper towels, toilet tissue.
  • Notify management concerning need for major repairs or additions to lighting or plumbing fixtures.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.

Picker & Packer

Print Geek INC
Woodbridge
06.2023 - 12.2023
  • Support in inventories, verifying the location and conditions of the merchandise
  • Assistance to other areas and teams to increase warehouse efficiency
  • Scanning packages and products to verify correct shipping information
  • Labeling and palletizing of products and boxes for sale or shipping.

Packer

Debco Company
Toronto
03.2023 - 05.2023
  • Manual and assisted packaging of products according to the specifications received
  • Quality control of the products to be packed, verifying that they are not damaged
  • Packaged in different containers depending on the type of product
  • Careful handling of products in accordance with company standards and current regulations.

Customer Service Agent

Ocean Beach Club Hotel & Resort
General Villamil Playas
02.2019 - 10.2020
  • Personalized customer service, providing excellent service through various channels
  • Registration of customer requests in the company database
  • Support clients in unforeseen situations, looking for alternatives
  • Customer service for making changes or returns
  • Solving customer problems regarding the products and services they purchased.

Education

High school - Bachelor of Science

Unidad Educativa Freirestabile
General Villamil Playas, Ecuador
02.2020

High School Diploma -

Ontario Online High School
Brampton

Skills

  • Excellent customer service
  • Problem resolution
  • Teamwork
  • Ability to learn
  • Knowledge of MS Office
  • Creativity promotion
  • Reliability and punctuality
  • Attention to detail

Languages

English & Spanish.

Timeline

Cashier

Dollarama
09.2024 - 11.2024

Light Duty Cleaner

Black&McDonald/Commercial Cleaning
06.2024 - Current

Light Duty Cleaner

Dexterra Group INC
03.2024 - 05.2024

Picker & Packer

Print Geek INC
06.2023 - 12.2023

Packer

Debco Company
03.2023 - 05.2023

Customer Service Agent

Ocean Beach Club Hotel & Resort
02.2019 - 10.2020

High school - Bachelor of Science

Unidad Educativa Freirestabile

High School Diploma -

Ontario Online High School

Similar Profiles

CREATE PROFILE
Johanna Lopez