ZENO COLLINS
Kamloops
Summary
A Senior Hospitality Professional with 8years Canada and Dubai working experience a resourceful and result driven enthusiast with exceptional organizational and administrative skills in Hospitality Environment. Committed to giving exceptional customer service with expertise in responding actively to guest needs and delivering matchless services in areas of dining, accommodation and room services. Seeking for career enhancement in a stimulating organization where team work, dynamism and corporate excellence are pursued.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Light Duty Cleaner
TORNADO BUILDING MAINTENANCE CORP0RA
02.2024 - Current
- Provided exceptional customer service when interacting with clients during on-site visits or via phone calls regarding inquiries about services offered or feedback received.
- Reduced the spread of germs by thoroughly sanitizing high-touch surfaces on a regular basis.
- Contributed to a healthy work environment by regularly emptying trash bins and replacing liners.
- Supported inventory management processes by monitoring supply levels and submitting timely replenishment requests when needed.
HEAD WAITER CUM BARISTA
YUGO SUSHI JAPANNESE RESTAURANT EMAAR DUBAI
10.2019 - 09.2022
- Assisted manager with making plans for banquets for corporate events and parties
- Handled cash receipts, register tapes, checks, credit card receipts, and supporting documentation to ensure that all funds and transactions balanced at the end of shift
- Maintained strong communication with all workers through positive attitude and reinforcement
- Routinely assigned to serve large parties within the restaurant's private dining area including restocking items and payment processing and coordinating with kitchen staff to ensure timely and accurate order
- Visited guest tables to promote inviting and attentive service
- Assisted colleagues during rush periods to promote teamwork and a positive guest dining experience
- Trained new staff on restaurant guidelines and policies, good customer service and computer system on guest service expectations, procedures, proper food handling, restaurant protocols
- Handled all routine customer needs and effectively resolved food or service issues
SENIOR GUEST SERVICE ASSOCIATE
BARBEQUE NATION RESTAURANT LLC
10.2016 - 09.2019
- Demonstrate and promote enthusiasm and passion for internal customers and guests, providing them with warm, comforting, and relaxing experience
- Connect with guests and internal customers, developing strong, positive, professional relationships
- Treat others with trust and respect regardless of position, level, or background
- Collaborate with others to achieve the goals of the resort
- Respect personal and cultural differences, creating a sense of belonging and inclusion
- Assist with any customer inquiries concerning menu selections
- Assist customers by providing information and resolving their complaints
- Provide excellent table service and fostered guest satisfaction in fast-paced restaurant and bar
- Deliver warm/comforting service that consistently exceeds internal customer/guest expectations
- Enhanced the guest’s positive feedback by 40% through demonstration of exceptional work etiquette and hospitality skills
- Consistently commended for sharing credit with others and celebrates their accomplishments
- Adopted proactive approach to customer complaint resolution enhancing the efficiency by 50%
FOOD RUNNER
BABTUMA RESTAURANTS & CAFÉ
05.2015 - 09.2016
- Managed deliveries of food, beverages and supplies, ensuring correct storage
- Maintained a high level of sanitation within the kitchen environment
- Organized work areas ensuring all utensils, condiments and proper pots are in order
- Ensured all tables within the restaurant are prepared with correct settings after customers leave
- Maintained the restaurant appearance and cleanliness to a very high standard
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing draw
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amounts
- Ensured all kitchen equipment are in excellent condition and to a high standard of cleanliness
- Earned reputation for strong work ethics, honesty and full commitment to given task
- Contributed massively to overall enhancement of referral clientele by demonstrating immaculate customer services
BAKER
ARABIAN NIGHTS RESTAURANT & CAFÉ
05.2014 - 04.2015
- Designing and improving recipes
- Measuring and combining ingredients and using mixers, blenders, heat sources, and other equipment to make baked goods, such as cookies, bread, cakes, etc
- Decorating and displaying finished products
- Testing ingredients and finished goods to ensure that each item meets food safety and quality controls
- Greeting customers, answering questions, making recommendations, accepting orders and payments, and providing exceptional customer service
- Keeping records relating to deliveries, inventory, and production levels
- Taking client information and ensuring that deliveries are fulfilled accurately and on time
- Cleaning and restocking workstations and ensuring that all equipment is sanitized and prepared for the next shift
- Won, on two occasions “Best Employee of the Month Award” – 2014
- Delivered efficient and quality customer service consistently
- Consistently commended for great interpersonal skill and coming up with solutions to problems
- Secured a zero fatality and incident safety record
Concierge
CITY GLOBAL HOTEL
07.2010 - 04.2014
- Greeted guests upon arrival in a professional and friendly manner
- Made recommendations and provided information regarding events, trips, excursions etc
- Responded and dealt with any customer complaints in an extremely efficient manner, liaising with key departments in order to give customer satisfaction
- Coordinated with security/housekeeping ensuring high standards were maintained
- Increased customers’ interest in hotel services by suggesting introduction of hotel tours
- Implemented a novel reservations system which decreased reservation problems by 80%
- Efficiently handled any special requests in association with support department and division employees delivering exceptional customer satisfaction
Housekeeping Room Attendant
Lagos Hotel
04.2005 - 02.2010
Steward
Golden Destiny
06.2000 - 03.2005
Education
Senior Secondary Certificate Examination (SSCE) -
GOVERNMENT TECHNICAL COLLEGE
Umuoka Udi, Enugu01.2011
Skills
- Knowledge of Microsoft Office suite
- Data entry
- Research methodology
- Excellent communication abilities
- Teamwork
- Cultural diversity sensitivity
- Ability to establish priorities
- Adaptability
- Food and beverage cost control
- Food and beverage quality control
- Cultural sensitivity
- Complaint handling
- High level of food service knowledge
- High level of beverage knowledge
- Relationship management
- Nurturing
- Attention to details
- Time management
Certification
- Food Safety Course, Dubai, UAE
- Food Safety Trainer & Consultant, Dubai, UAE
Previous Experience
- Lagos Hotel, Lagos, Nigeria, Housekeeping Room Attendant, 04/01/05, 02/28/10
- Golden Destiny, Lagos, Nigeria, Steward, 06/01/00, 03/31/05
Languages
English
Native or Bilingual
Hindi
Professional Working
Arabic
Professional Working
Timeline
Light Duty Cleaner
TORNADO BUILDING MAINTENANCE CORP0RA
02.2024 - Current
HEAD WAITER CUM BARISTA
YUGO SUSHI JAPANNESE RESTAURANT EMAAR DUBAI
10.2019 - 09.2022
SENIOR GUEST SERVICE ASSOCIATE
BARBEQUE NATION RESTAURANT LLC
10.2016 - 09.2019
FOOD RUNNER
BABTUMA RESTAURANTS & CAFÉ
05.2015 - 09.2016
BAKER
ARABIAN NIGHTS RESTAURANT & CAFÉ
05.2014 - 04.2015
Concierge
CITY GLOBAL HOTEL
07.2010 - 04.2014
Housekeeping Room Attendant
Lagos Hotel
04.2005 - 02.2010
Steward
Golden Destiny
06.2000 - 03.2005
- Food Safety Course, Dubai, UAE
- Food Safety Trainer & Consultant, Dubai, UAE
Senior Secondary Certificate Examination (SSCE) -
GOVERNMENT TECHNICAL COLLEGE
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