Johanna Lindo
Vancouver,BC
Summary
Dynamic and experienced professional with 4 years of experience in the tourism, hospitality, and customer service fields. Graduate of the BTM of Tourism Management and Resort and Hotel Management Diploma. Bilingual in English and Spanish. Proficient and knowledgeable in Opera.
Overview
4
4
years of professional experience
Work History
Matching Agent/ Costumer Service
Executive Search
2021.12 - 2023.07
- Assisted in developing Customer Relationship Management (CRM) system for enhanced customer monitoring and management.
- Communicating with customers through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Resolved problems, improved operations and provided exceptional service.
- Handled customer inquiries and suggestions courteously and professionally.
Ted Baker, Associated
2020.10 - 2021.12
Teacher Assistant
Thompson Rivers University
2019.10 - 2020.04
- Provided support to students working on their Opera management system project.
- Graded assignments and reported individual progress to teacher
Front desk
Delta by Marriott Hotel
2019.05 - 2020.04
- Warmly greet hotel guests, allocate rooms, and offer assistance for any inquiries they may have.
- Handle check-out procedures and provide continuous support for their needs. Proficient in both English and Spanish, I ensure effective communication based on guest's preference for comfortable experience.
Education
Bachelor of Arts - Tourism And Hospitality Management
Thompson River University
Kamloops, BC12.2020
Skills
- Conflict resolution
- Good communication skills
- Organized
- Detailed oriented
- Opera system
- Excellent customer service
Timeline
Matching Agent/ Costumer Service
Executive Search
2021.12 - 2023.07
Ted Baker, Associated
2020.10 - 2021.12
Teacher Assistant
Thompson Rivers University
2019.10 - 2020.04
Front desk
Delta by Marriott Hotel
2019.05 - 2020.04
Bachelor of Arts - Tourism And Hospitality Management
Thompson River University
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