Jatzany Valencia
Gardena
Summary
Customer-focused Customer Service Agent known for high productivity and efficient task completion. Possess specialized skills in problem-solving, communication, and conflict resolution. Excel in active listening, empathy, and adaptability, ensuring positive interactions and customer satisfaction. Committed to leveraging these abilities to contribute positively to team goals and enhance customer experiences.
Overview
7
7
years of professional experience
Work History
Costumer Service Agent
Matrix Aviation
Los Angeles
10.2024 - Current
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Resolved conflicts between passengers using effective interpersonal skills.
- Facilitated efficient boarding and deplaning by communicating and coordinating with coworkers and flight crew members.
- Communicated flight information, including gate changes, flight delays, and cancellations, in a timely and professional manner.
- Assisted passengers with baggage-related issues, including lost luggage and damage claims, while providing timely solutions and professional support.
Office Assistant
Zackeri & Associates Inc
Santa Monica
09.2024 - 10.2024
- I greeted visitors, determined their needs, and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner, and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
Personal Shopper
Walmart
Compton
11.2023 - 08.2024
- Maintained a high level of customer service while ensuring customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Scanned items when pulling from shelves to update system stock information.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Cashier
Family owned Food Truck
Los Angeles
08.2018 - 11.2023
- Greeted customers, answered questions and provided general information regarding menu items.
- Adhered to social distancing protocols and wore mask or face shield.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Ensured compliance with health codes regulations while serving food items to customers.
- Operated kitchen appliances such as blenders, mixers, fryers, ovens, according to safety guidelines.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Balanced cash drawers at the beginning and end of shifts.
Caregiver
Highland Manor Assisted Living
Lynwood
08.2022 - 03.2023
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Education
GED -
Long Beach City College
Long Beach, CA06.2026
High School Diploma -
Alliance Cindy And Bill Simon Technology Academy High School
Los Angeles, CA06.2021
Skills
- Customer Service
- Team collaboration
- Effective communication
- Problem solving
- Adaptability and flexibility
- Invoice Processing
- Digital File Management
- Merchandise Restocking
- Cash Handling
- Upbeat and outgoing attitude
- Microsoft Outlook
- Multitasking
- Conflict resolution
References
References available upon request.
Languages
- English, Native/Bilingual
- Spanish, Native/Bilingual
Timeline
Costumer Service Agent
Matrix Aviation
10.2024 - Current
Office Assistant
Zackeri & Associates Inc
09.2024 - 10.2024
Personal Shopper
Walmart
11.2023 - 08.2024
Caregiver
Highland Manor Assisted Living
08.2022 - 03.2023
Cashier
Family owned Food Truck
08.2018 - 11.2023
GED -
Long Beach City College
High School Diploma -
Alliance Cindy And Bill Simon Technology Academy High School