Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joey Perez NMLS:1797283

Irvine

Summary

Sr. Production Manager at LoanDepot with a proven track record in operational efficiency and business growth. Expert in pipeline management and sales coaching, I successfully increased profit margins while fostering team collaboration. Adept at competitor analysis, I drive results through strategic planning and exceptional customer engagement, Ensured by world class training developed myself.

Performance-oriented Sales Leader offering exceptional record of achievement over 7-year career from the ground level. strategic and analytical approach to solving problems, empowering staff and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sr. Production Manager

Loandepot
10.2018 - Current
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Coordinated training required to bring product to market, aligned teams and bridged gaps between different Departments, products.
  • Managed and implemented marketing activities through Data management and strategic Planning on mas Scale
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Investigated and implemented ideas for quality improvement, increased productivity, and cost effectiveness
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans for clients.
  • Maintained knowledge of loan products, underwriting, processing procedures and general guidelines.

Sales Associate, Sales Mentor

CarMax
10.2015 - 10.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Developed and led group training courses to align with corporate sales and service goals.

Education

High School Diploma -

Villa Park High School
Villa Park, CA
06-2015

Skills

  • Operational efficiency
  • Cost reduction
  • Business growth and retention
  • Sales coaching
  • Competitor analysis
  • Negotiation expertise
  • Pipeline management
  • Sales presentations
  • Sales tracking

Accomplishments

  • Trained and supervised 25 production staff over 5 Year time period.
  • Increased overall Conversion by 30%, and production KPI's by 45% by implementing training programs designed to increase performance levels, along side customer by customer support.
  • Created a company-wide, comprehensive training program for all sales team members.
  • Promoted to Sr. Production Manager after 2 successful years as a Loan Officer.
  • Built top 5 nation wide Sales team in 12 months graded by funded loans, and monthly production KPI's

Certification

NMLS certified - NMLS: 1797283


Company Floor captain for safety and emergency coordination



Timeline

Sr. Production Manager

Loandepot
10.2018 - Current

Sales Associate, Sales Mentor

CarMax
10.2015 - 10.2018

High School Diploma -

Villa Park High School

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Joey Perez NMLS:1797283