JOESAM MENEZES
Edmonton,Alberta
Summary
Dynamic, dedicated and results oriented leader with a strong work ethic and the ability to build lasting client relationships through enthusiasm, tenacity and initiative.
Overview
18
18
years of professional experience
Work History
Assistant Outlets Manager
Fairmont Hotel Macdonald
04.2018 - Current
- Coach, counsel, schedule, supervise and lead team of 40 employees
- Develop successful customer loyalty program initiatives
- Providing ongoing performance management training and conducting timely performance appraisals
- Maintained high level of customer satisfaction through effective verbal and written communication skills
- Treated employees with respect, increasing staff loyalty and reducing turnovers
- Provide expertise toward development of new products and business development opportunities
- Generated regulations and safety standards checklists and reminders, posting them in staff areas, resulting in 0 policy violations and 99% on health inspections
- Oversee all areas of F&B Outlets operations during the shift and assist where required
- Maintain a complete understanding of all Food & Beverage Core Standards and service standards including the policies and procedures for reservations, guest complaints, incidents, guest comment cards, special occasion requirements, complimentary offers and trial dinners
- Maintain courteous and professional conduct at all times with internal and external guests
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Contributed to increased revenue through diligent cost control measures and efficient resource allocation.
- Promote Health & Safety in the workplace
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Create enduring relationships with all levels of management and fellow coworkers.
Outlets Supervisor
Fairmont Hotel Macdonald
05.2017 - 04.2018
- Consistently offer professional, friendly and engaging service
- Supervise F&B Outlet teams in all aspects of the department and ensure service standards are followed
- Maximize revenues by up selling and following budget guidelines
- Handle guest concerns, reacting quickly and professionally
- Balance operational and Colleague needs
- Have full knowledge of all menus and promotions
- Ensure Colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage Outlets
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Other duties as assigned.
Food & Beverage Captain Server
Fairmont Jasper Park Lodge
05.2007 - 05.2017
- Efficiently resolves problems or concerns to the satisfaction of all involved parties
- Continually inspects restaurant and takes appropriate action to ensure food quality and service standards are consistently met
- Ensures proper cleanliness is maintained in all areas of the bar and front of house
- Reports directly to the restaurant manager.
Food & Beverage Captain Server
Taj Lands End Hotel
05.2006 - 02.2007
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Developed and maintained exceptional customer service standards
- Reports directly to the restaurant manager.
Education
Degree in Hospitality And Tourism Management -
Institute of Hotel Management
Bangalore, India 05.2004
Secondary education in science -
Don Bosco Higher Secondary
Panjim, Goa05.2000
Skills
- Excellent communication skills to communicate effectively
- Ability to implement workplace innovations
- Extensive experience in customer relations
- Adaptation abilities to any new and stressful situation
- Dedicated, loyal and very creative
- Extensive experience in customer relations
- Effective mentorship to junior staff
Accomplishments
- Awarded 'Leader of the month' for the month of November 2023, Fairmont Hotel Macdonald
- Awarded 'Leader of the month' for the month of January 2022, Fairmont Hotel Macdonald
- Awarded 'Leader of the month' for the month of March 2018, Fairmont Hotel Macdonald
- Awarded 'Employee of the Month' front of the house for the month of April 2013, Fairmont Jasper Park Lodge
- Memory maker and nominee for 'Employee of the Month' front of the house for the month of October 2012, Fairmont Jasper Park Lodge
- Train The Trainer
- Pro serve certified
- Emerging leaders workshop
Timeline
Assistant Outlets Manager
Fairmont Hotel Macdonald
04.2018 - Current
Outlets Supervisor
Fairmont Hotel Macdonald
05.2017 - 04.2018
Food & Beverage Captain Server
Fairmont Jasper Park Lodge
05.2007 - 05.2017
Food & Beverage Captain Server
Taj Lands End Hotel
05.2006 - 02.2007
Degree in Hospitality And Tourism Management -
Institute of Hotel Management
Secondary education in science -
Don Bosco Higher Secondary
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