Alexandra Kashan
Toronto
Summary
Veteran Customer Service employee with progressive experience in the hospitality industry ranging from casual to high-end establishments. Consistently contributes to dynamic teams at high-volume, fast-paced establishments. Reliable, hardworking and skilled in assessing customer needs and expectations. Available full-time, including holidays, weekends and evenings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Outlets Manager
Intercontinental Hotel Group
08.2022 - Current
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Contributed to increased revenue through diligent cost control measures and efficient resource allocation.
- Collaborated with the Outlet Manager to develop and implement new policies and procedures for improved operational efficiency.
- Streamlined inventory management processes, reducing waste and ensuring optimal product availability.
- Assisted in implementing innovative menu items based on customer preferences leading to increased overall sales volume.
- Assisted in driving outlet sales with effective promotional strategies and upselling tactics.
- Enhanced team performance by providing regular coaching, feedback, and training opportunities.
- Successfully resolved conflicts among team members maintaining a positive work environment fostering collaboration and productivity.
- Developed an engaging workplace culture that encouraged teamwork, promoted employee retention, and attracted top talent to join the outlet team.
- Ensured that all outlet staff adhered to corporate policies, regulations, and guidelines for a consistent brand image across all locations.
- Promoted business strategy by implementing improvements based on guest feedback.
- Made the schedule every week while considering the team's preference's and requests.
- Hand-crafted and updated the bar cocktails every season.
Budtender/Keyholder
Hot Buds
04.2021 - 07.2022
- Checked guests' photo identification for validity and age requirements
- Sold flowers, concentrates, edibles and accessories in fast-paced environment
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increase
- Listened to customer needs and desires to identify and recommend optimal products
- Took every day as an opportunity to share my cannabis knowledge, educating curious and new customers
- Restocked supplies and arranged displays
- Managed efficient cash register operations
- Counted out cash drawers and balanced totals
- Opened inventory boxes and restocked shelves
- Completed store opening and closing procedures
- Trained and mentored new employees
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Bartender/Waitress
Typhoon Lounge
06.2014 - 07.2019
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons
- Checked identification to enforce age regulations for alcoholic beverages
- Handled complaints and questions relating to drinks or food promptly
Manager
Bloke Barbershop
06.2012 - 06.2014
- Received and processed stock into inventory management system
- Managed team of employees
- Hired and trained new employees
- Handled day-to-day necessities, ensuring high levels of productivity and progression
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Completed all paperwork including schedules, recognizing any discrepancies and addressing them in a timely fashion
- Maintained master calendar of appointments and employee shifts
- Recorded weekly supply and inventory needs and made orders regularly
VIP Bottle service waitress
Club Firm
07.2009 - 05.2014
- Operated efficiently in high-volume, fast-paced setting
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncers of any unruly situations
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and clearing empty glasses
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
Education
Diploma -
Riverdale High School
06.2008
Skills
- Effective trainer
- Flexible
- Adaptable
- Friendly
- Passionate
- Motivated
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings
- Built solid rapport with many frequent customers to cultivate guest loyalty
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Organized bar inventory and storage procedures to be sure we were always prepared for our shift
Certification
- Cannsell certified, 2020
- Budtender training with Budtenders Association, 2020
- Smart Serve certified, 2019
- Bartending License, 2009
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant Outlets Manager
Intercontinental Hotel Group
08.2022 - Current
Budtender/Keyholder
Hot Buds
04.2021 - 07.2022
Bartender/Waitress
Typhoon Lounge
06.2014 - 07.2019
Manager
Bloke Barbershop
06.2012 - 06.2014
VIP Bottle service waitress
Club Firm
07.2009 - 05.2014
Diploma -
Riverdale High School
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