Joelle Paulin
Edmonton,AB
Summary
Ambitious job seeker with 6 years of customer service experience. With a strong history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Receptionist
Allstars Indoor Playland
Edmonton, AB
11.2023 - 06.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
Customer Service Cashier
McDonald’s
Mill Bay, British Columbia
08.2021 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
South Peace Secondary School
Dawson Creek, BC06-2021
Skills
- Security awareness
- PC proficient
- Multi-Line Telephone Systems
- Bookkeeping
- Positive and professional
- Greeting and Seating Clients
- Scheduling appointments
- Calendar Management
- Verbal and written communication
- Performance Improvement
Certifications
• Serving it Right
• WHMIS
• Wilderness Safety
• SellSafe
• ProServe
• ProTect
• Reel Facts
• Deal Us In
• A Good Call
Timeline
Receptionist
Allstars Indoor Playland
11.2023 - 06.2024
Customer Service Cashier
McDonald’s
08.2021 - 11.2023
High School Diploma -
South Peace Secondary School