Joelle Ondongo
Ottawa,Canada
Summary
Dedicated and compassionte professional transitioning into community and justice services, with hands-on experience supporting vulnerable population though placement at Belong Ottawa. Proven avility to manage challenging situations and build rapport with diverse clients.
Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Overview
16
16
years of professional experience
Work History
Intern
Belong Ottawa
09.2024 - Current
- Participant Engagement: Building relationships with participants to understand their needs and provide appropriate support.
- Program Facilitation: Assisting in the planning and execution of social and recreational activities that promote community and well-being.
- Resource Coordination: Connecting participants with internal and external resources related to housing, food security, and health services.
- Crisis Intervention: Providing immediate support during crises and facilitating access to emergency services when necessary.
- Administrative Tasks: Maintaining accurate records of participant interactions and program activities.
Personal Support Worker
Symphony Senior Living
06.2015 - 07.2016
- Assisted clients with the tasks of daily living related to personal care
- Perform household management duties as assigned
- Participated in service planning and reported changes in client's condition
- Adapted and responded to client's requirements and wishes while working within the established service plan
- Assisted with feeding and personal hygiene issues
- Sorted and bagged all soiled linens, made and changed beds
- Ported, lifted and transferred patients as required
- Functioned as a team member to support patients in achieving goals
- Assisted patients with practising new skills
- Assisted rehab patients with daily physical therapy routine
- Assisted with medicine as directed by patient's service plan
Personal Support Worker
Bayshore Home Health
03.2013 - 01.2015
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Built strong relationships with clients to deliver emotional support and companionship.
Certified Nursing Assistant
Chevy Chase Home Care
01.2009 - 01.2010
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Diploma - Social Services
Algonquin College
Ottawa, ON06-2025
No Degree - Healthcare
Ican College of Computer And Healthcare
Ottawa, ON09-2012
High School Diploma -
Ontario Secondary School
Ottawa, ON09-2012
No Degree - Healthcare
Quality First Career Center
Maryland, USA01-2008
High School Diploma -
Northwestern High School
Maryland, USA06-2007
Skills
- Conflict resolution
- Maintaining confidentiality
- Supporting individuals with diverse needs
- Administering Medication
- Crisis intervention
- Fast learner
- Problem-solving
- Goal-oriented mindset
- Using lifts to support clients
- Teamwork and collaboration
- Customer Service
- Client Reporting
- Daily Living Support
- Offering Companionship
- Household Management
- Catheter care
- Patient hygiene
- Feeding assistance
- Personal care
References
Available upon request
Languages
French
Limited Working
English
Full Professional
Timeline
Intern
Belong Ottawa
09.2024 - Current
Personal Support Worker
Symphony Senior Living
06.2015 - 07.2016
Personal Support Worker
Bayshore Home Health
03.2013 - 01.2015
Certified Nursing Assistant
Chevy Chase Home Care
01.2009 - 01.2010
Diploma - Social Services
Algonquin College
No Degree - Healthcare
Ican College of Computer And Healthcare
High School Diploma -
Ontario Secondary School
No Degree - Healthcare
Quality First Career Center
High School Diploma -
Northwestern High School
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