Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Joel Hanson
116 8880 Horton Rd SW, Calgary
Summary
Overview
15
years of professional experience
Work History
Onward Veterinary Services
Veterinary Assistant
09.2025 - Current
Job overview
- Assisted veterinarians in conducting examinations and treatments for various animals.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Educated pet owners on proper animal care and post-treatment instructions to enhance compliance.
- Coordinated appointments and maintained accurate patient records using veterinary management software.
- Collaborated with team members to develop efficient workflows, enhancing overall clinic productivity.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, rehab care, & laser therapy
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Outbound Logistics
Team Lead, Travel Coordinator, Charters
10.2020 - 10.2025
Job overview
- Oversee the team's daily operations and ensure adherence to established procedures, providing support and coaching when necessary
- Identify operational issues to leadership and suggest potential solutions and process improvements
- Serve as a point of contact for the team to escalate issues requiring additional guidance or coordination with other stakeholders
- Work with leadership to develop staffing strategies (scheduling shift coverage, duties, training plans etc.) that accommodate business needs
- Develop internal SOPs/documentation and communicate process requirements to the rest of the team Ensure processes meet Suncor's deadlines and service requirements
Suncor Energy
Travel Coordinator
09.2019 - 10.2020
Job overview
- Coordinated with project stellar team for testing and deployment of IBS iLogistics system.
- Coordinated call center operations handling communications from passengers and contractor travel coordinators on charter flights accommodation requests and urgent adjustments.
- Conducted daily audits on lodging and flight data to verify accuracy between Suncor and third-party vendors
- Executed daily regional responsibilities to ensure lodge assignments align with capacity optimization team's directives regarding contractor allocation
- Partnered with operations and integrations team amid COVID-19 crisis to restructure and adjust FIFO employee travel and accommodations, facilitating reduced headcounts in each area.
- Direct documentation and inquiries to relevant parties, securing traveler approval prior to revising and altering travel requests.
- Contribute to regional calls and notify travel services team of any new requests or modifications suggested by operations and integrations team.
- Execute additional tasks as requested by travel services team leaders
Ramada Plaza Calgary DT
Sales Manager
12.2018 - 09.2019
Job overview
- Build and preserve client base through proactive outside and inside sales efforts aimed at meeting targets
- Negotiate guest room and meeting space rates within established booking guidelines
- Organize and finalize all paperwork associated with groups.
- Complete productivity reporting
- Leverage sales resources to achieve personal and team related revenue goals
Ramada Plaza Calgary DT
Sales Coordinator
12.2017 - 12.2018
Job overview
- Handle telephone inquiries for sales department concerning customer service, promotional marketing, and account qualification.
- Manage general office administration including filing, monitoring, and replacement of collateral, office supplies, fax/photocopier maintenance, etc
- Prepared proposals and contracts for client review. Managed block space allocations to optimize project scheduling. Conducted follow-ups with clients to provide timely updates on project status.
- Owner and onsite liaison for guestroom-only blocks and tours once contract is confirmed
- Compiled rooming lists for group blocks to ensure accuracy and organization. Generated pick-up reports to track guest arrivals and accommodations. Monitored follow-on cut-off dates to optimize booking processes.
- Ensure accurate billing recorded for group rooms according to contracted terms, process deposits, and modify reservations as required
- Collaborate with revenue manager on group pick-up and room release
- Prepare and send welcome card & amenity to group’s VIP and Send thank you card one week after group’s departure with guest satisfaction survey
- Organize files for final invoicing after charges and verify accounts upon departure.
- Oversaw agency commission invoicing, ensuring accurate report submission and timely invoice dispatch. Coordinated paperwork processing to facilitate prompt accounting payment of commissions. Ensured proper agency report collection and invoice delivery to streamline commission transactions.
- Assisted in generating new prospect lists and targeting potential clients. Coordinated sales blitzes to engage with prospective customers effectively. Organized client events to strengthen relationships and drive sales opportunities.
- Support preparation for trade shows and sales missions
- Develop and maintain SOP binder (sales catering, opera departmental responsibilities, etc.)
- Collaborate on monthly action plans integrating feedback from sales and marketing director
- Coordinate meeting room booking procedures, conduct site inspections, track payments, compile & analyze reports relating to wash factors, lost business, sales booking reports, and cancellations
- Analyzed guest satisfaction surveys, compiling data for actionable insights. Gathered feedback from comment cards to identify improvement areas. Provided detailed reports on survey outcomes to sales and marketing director.
- Attended periodic sales meetings to facilitate collaboration and information sharing. Circulated meeting minutes to ensure all team members remained informed. Assumed follow-ups with designated individuals for accountability on action items.
- Support event specialist during periods of need and cover vacation
- Additional tasks as assigned
Ramada Plaza Calgary DT
Guest Services Agent
03.2017 - 10.2017
Job overview
Sheraton Red Deer Hotel
Guest Services Manager
12.2013 - 12.2015
Job overview
Sheraton Red Deer Hotel
Income Auditor
12.2012 - 12.2013
Job overview
Red Deer Lodge Hotel & Conference Center
Accounting Clerk
12.2010 - 12.2012
Job overview
Education
River Glen High SchoolRed Deer, AB
High School Diploma
06.2003
University Overview
Skills
- Customer service
- Effective collaboration skills
- Skilled in Microsoft Office tools
- Effective multitasking
- Effective conflict resolution
- Cultural awareness
- Team-oriented approach
- Strategic decision-making
- Coaching expertise
- Proficient in workflow improvement
Languages
English
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites
Timeline
Veterinary Assistant
Onward Veterinary Services
09.2025 - Current
Team Lead, Travel Coordinator, Charters
Outbound Logistics
10.2020 - 10.2025
Travel Coordinator
Suncor Energy
09.2019 - 10.2020
Sales Manager
Ramada Plaza Calgary DT
12.2018 - 09.2019
Sales Coordinator
Ramada Plaza Calgary DT
12.2017 - 12.2018
Guest Services Agent
Ramada Plaza Calgary DT
03.2017 - 10.2017
Guest Services Manager
Sheraton Red Deer Hotel
12.2013 - 12.2015
Income Auditor
Sheraton Red Deer Hotel
12.2012 - 12.2013
Accounting Clerk
Red Deer Lodge Hotel & Conference Center
12.2010 - 12.2012
River Glen High School
High School Diploma