Eunhye (Grace) Won
Fullerton
Summary
I am experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. I am able to utilize strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. I am also experienced with managing tables and providing top-notch service to guests in fast-paced environments. I can ensure positive dining experience for all patrons. I am a motivated college student eager to gain hands-on experience in a café setting. Although I have not worked in a café before, I have a strong interest in learning about coffee preparation, customer service, and teamwork in a fast-paced environment. I’m a quick learner with a positive attitude and am committed to becoming a reliable and hardworking team member. I plan to work long-term (at least one year).
Overview
5
5
years of professional experience
Work History
Veterinary Assistant
Animal Medical Clinic
08.2020 - 08.2025
- Assisted veterinarians during examinations and surgical procedures, ensuring smooth workflow and patient comfort.
- Managed inventory of medical supplies and equipment, optimizing stock levels for efficient clinic operations.
- Educated pet owners on post-operative care and preventive health measures to enhance animal welfare.
- Conducted routine laboratory tests, including blood work and urinalysis, contributing to accurate diagnoses.
- Streamlined appointment scheduling process, improving client satisfaction and reducing wait times for services.
- Implemented sanitation protocols in treatment areas, maintaining high standards of cleanliness and safety in the clinic.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Educated clients on post-surgical care and nutrition.
Server/Cashier
Bb.q Chicken
01.2024 - 07.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently during peak hours, enhancing overall service flow.
- Resolved customer complaints promptly, improving guest satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Alhambra High School
Alhambra, CASkills
- Client communication
- Cleaning and sanitizing
- Multitasking
- Active listening
- Excellent communication
- Organizational skills
- Customer service
- Time management
- Customer assistance
- Work ethic and integrity
- Cash handling
- Team collaboration
- Customer relations
- Order taking
- Payment processing
- Sales transactions
- Receipt handling
- Honest and dependable
- Strong work ethic
- Safe food handling
- Service prioritization
- Order accuracy
- Dining area maintenance
- Allergy awareness
- Menu item recommendation
- Take-out service
- Multitasking Abilities
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Server/Cashier
Bb.q Chicken
01.2024 - 07.2024
Veterinary Assistant
Animal Medical Clinic
08.2020 - 08.2025
High School Diploma -
Alhambra High School
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