Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joel Falodun

Regina,SK

Summary

Detail-oriented individual experienced in hospitality and customer service. Exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Seeking to leverage strong leadership skills and help the team achieve its goals.

Overview

5
5
years of professional experience

Work History

Guest Service Attendant

Sleep Inn Regina East
Regina, Saskatchewan
05.2024 - 08.2025
  • Provided exceptional customer service by checking guests in and out, addressing inquiries, and resolving concerns to ensure a high-quality guest experience.
  • Handled room sales both in person and over the phone, using strong communication and persuasion skills to meet occupancy goals.
  • Collaborated with housekeeping and maintenance teams to coordinate guest requests and resolve service issues efficiently.
  • Managed guest expectations with professionalism and empathy, ensuring satisfaction from check-in to check-out.
  • Demonstrated computer proficiency by utilizing hotel management software, Microsoft Word, and Excel to manage reservations and reports.
  • Maintained a positive and professional attitude in a fast-paced hospitality environment, including during evening, night, and weekend shifts

Concrete Floor Grinder

Glossworks
05.2023 - 08.2023
  • Kept equipment operating with regular inspections, repairs and upkeep
  • Detected and quickly corrected equipment problems by carefully observing operations
  • Finished a $500,000 contract in one summer

Online Host

OneShot Golf
06.2022 - 08.2022
    • Conversed with members and guests in outgoing and friendly manner
    • Closed out podium at end of shift and maintained order and organization

Front End Supervisor/ Greeter

Mikes Independent Grocer
12.2020 - 11.2021
  • Cleaned carts, baskets and handed out masks to those in need
  • Greeted customers entering store, responding promptly to needs
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

BBA - Business Management

University of Saskatchewan
Saskatoon, SK
12-2026

Skills

  • Customer service
  • Conflict resolution
  • Sales techniques
  • Data analysis
  • Project management
  • Team collaboration

Accomplishments

  • Class 5 Drivers License
  • Young worker readiness certificate
  • Maintained honor roll status throughout high school

Timeline

Guest Service Attendant

Sleep Inn Regina East
05.2024 - 08.2025

Concrete Floor Grinder

Glossworks
05.2023 - 08.2023

Online Host

OneShot Golf
06.2022 - 08.2022

Front End Supervisor/ Greeter

Mikes Independent Grocer
12.2020 - 11.2021

BBA - Business Management

University of Saskatchewan

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Joel Falodun