Simran Kaur
Summary
Professional guest services expert prepared for role requiring high standards and results-driven approachexperience in creating positive guest experiences and resolving issues efficiently. Collaborative team player focused on achieving results and adapting to changing needs. Skilled in customer service, problem-solving, and effective communication.
Professional in guest services with strong background in customer interaction and problem-solving. Adept at fostering collaborative team environments and achieving results through flexibility and reliability. Skilled in communication, conflict resolution, and multitasking, with focus on delivering exceptional guest experiences. Known for adaptability and consistent track record of meeting and exceeding service standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Attendant
Petro-Canada
09.2023 - Current
- Served as a knowledgeable resource for visitors seeking information about local points of interest.
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Customer Service Representative
H&M Clothing
06.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - General Arts And Science
Niagara College
Welland, None04-2024
Skills
- Patience and composure
- Team player mentality
- Hospitality background
- Office administration
- Project management
- Emergency response procedures
- Customer relations
- Customer service
- Interpersonal communication skills
- Sales expertise
- Relationship building
Languages
English
Full Professional
Punjabi
Native or Bilingual
Certification
Food Handling,
Smart Serve,
Alcohol SABAR.
Timeline
Customer Service Representative
H&M Clothing
06.2024 - 01.2025
Guest Service Attendant
Petro-Canada
09.2023 - Current
Associate of Arts - General Arts And Science
Niagara College
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