JOEL ANSAH
Toronto,Canada
Summary
Experienced with urban navigation and efficient route management. Utilizes excellent customer service skills to ensure passenger satisfaction and safety. Track record of effective problem-solving and adaptability in dynamic transit environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receiver/Prep Cook
One Restaurant, Hazelton Hotel
07.2022 - Current
- Coordinated logistics for deliveries, assisting drivers and providing clear routing directions.
- Maintained accurate records for inventory movement, ensuring operational efficiency and safety compliance.
- Provided courteous, face-to-face service to vendors, customers, and delivery personnel daily.
- Followed structured procedures to track inventory and support smooth procurement workflows.
- Adapted to early morning, weekend, and occasional holiday shifts to meet business demand
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
Event Support Volunteer
Toronto Metropolitan University
05.2023 - 05.2023
- Assisted in event planning and coordination, demonstrating attention to detail and process management skills valuable in QA documentation and execution
- Facilitated seamless event execution through effective communication and problem-solving strategies
- Increased client engagement through active listening and providing tailored guidance for their unique situations.
- Collaborated with external partners for referral services, ensuring seamless transitions and continuity of care for clients.
- Served as a liaison between clients and service providers, advocating for their needs effectively.
- Collaborated with fellow volunteers, fostering a supportive and cohesive team environment to better serve clients.
Prep Cook
Marked Restaurant
08.2021 - 12.2021
- Demonstrated adaptability and precision in fast-paced environments, aligning with the dynamic nature of QA projects
- Utilized strong organizational skills to manage multiple tasks efficiently, a key asset for handling test cases and project deadlines
Community Outreach Assistant
Culture Link
01.2019 - 01.2020
- Supported community projects with strong organizational skills, aligning with QA project management and execution
- Enhanced problem-solving abilities through event coordination, applicable to QA issue resolution
Camp Monitor
Dorval Jean XXIII
03.2018 - 03.2018
- Coordinated activities and ensured smooth operations, emphasizing leadership and process management skills relevant to QA coordination
- Developed conflict resolution strategies, critical for managing project challenges and stakeholder communications
Education
Bachelor of Arts - Economics and Finance
TORONTO METROPOLITAN UNIVERSITY
Toronto, OntarioSkills
- Safe Driving Practices GTA Road Knowledge Customer Service Excellence
- Scheduling & Logistics Coordination Data Recording & Documentation
- Excel (PivotTables, Dashboards) SQL (basic queries) Python R Data Analysis
- Conflict Resolution Professional Communication Accessibility Awareness
- Flexible Shift Availability Team Collaboration Process Improvement
- Adaptable to change
Accomplishments
- Recognized by team members for Positive attitude.
Certification
- Bloomberg Market Concepts
- Technical Boot Camps: Power of Excel BTM
- Python
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Event Support Volunteer
Toronto Metropolitan University
05.2023 - 05.2023
Receiver/Prep Cook
One Restaurant, Hazelton Hotel
07.2022 - Current
Prep Cook
Marked Restaurant
08.2021 - 12.2021
Community Outreach Assistant
Culture Link
01.2019 - 01.2020
Camp Monitor
Dorval Jean XXIII
03.2018 - 03.2018
Bachelor of Arts - Economics and Finance
TORONTO METROPOLITAN UNIVERSITY
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