Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

JOEL ANSAH

Toronto,Canada

Summary

Experienced with urban navigation and efficient route management. Utilizes excellent customer service skills to ensure passenger satisfaction and safety. Track record of effective problem-solving and adaptability in dynamic transit environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receiver/Prep Cook

One Restaurant, Hazelton Hotel
07.2022 - Current
  • Coordinated logistics for deliveries, assisting drivers and providing clear routing directions.
  • Maintained accurate records for inventory movement, ensuring operational efficiency and safety compliance.
  • Provided courteous, face-to-face service to vendors, customers, and delivery personnel daily.
  • Followed structured procedures to track inventory and support smooth procurement workflows.
  • Adapted to early morning, weekend, and occasional holiday shifts to meet business demand
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.

Event Support Volunteer

Toronto Metropolitan University
05.2023 - 05.2023
  • Assisted in event planning and coordination, demonstrating attention to detail and process management skills valuable in QA documentation and execution
  • Facilitated seamless event execution through effective communication and problem-solving strategies
  • Increased client engagement through active listening and providing tailored guidance for their unique situations.
  • Collaborated with external partners for referral services, ensuring seamless transitions and continuity of care for clients.
  • Served as a liaison between clients and service providers, advocating for their needs effectively.
  • Collaborated with fellow volunteers, fostering a supportive and cohesive team environment to better serve clients.

Prep Cook

Marked Restaurant
08.2021 - 12.2021
  • Demonstrated adaptability and precision in fast-paced environments, aligning with the dynamic nature of QA projects
  • Utilized strong organizational skills to manage multiple tasks efficiently, a key asset for handling test cases and project deadlines

Community Outreach Assistant

Culture Link
01.2019 - 01.2020
  • Supported community projects with strong organizational skills, aligning with QA project management and execution
  • Enhanced problem-solving abilities through event coordination, applicable to QA issue resolution

Camp Monitor

Dorval Jean XXIII
03.2018 - 03.2018
  • Coordinated activities and ensured smooth operations, emphasizing leadership and process management skills relevant to QA coordination
  • Developed conflict resolution strategies, critical for managing project challenges and stakeholder communications

Education

Bachelor of Arts - Economics and Finance

TORONTO METROPOLITAN UNIVERSITY
Toronto, Ontario

Skills

  • Safe Driving Practices GTA Road Knowledge Customer Service Excellence
  • Scheduling & Logistics Coordination Data Recording & Documentation
  • Excel (PivotTables, Dashboards) SQL (basic queries) Python R Data Analysis
  • Conflict Resolution Professional Communication Accessibility Awareness
  • Flexible Shift Availability Team Collaboration Process Improvement
  • Adaptable to change

Accomplishments

  • Recognized by team members for Positive attitude.

Certification

  • Bloomberg Market Concepts
  • Technical Boot Camps: Power of Excel BTM
  • Python

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Event Support Volunteer

Toronto Metropolitan University
05.2023 - 05.2023

Receiver/Prep Cook

One Restaurant, Hazelton Hotel
07.2022 - Current

Prep Cook

Marked Restaurant
08.2021 - 12.2021

Community Outreach Assistant

Culture Link
01.2019 - 01.2020

Camp Monitor

Dorval Jean XXIII
03.2018 - 03.2018

Bachelor of Arts - Economics and Finance

TORONTO METROPOLITAN UNIVERSITY

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JOEL ANSAH