Nitin Sharma
Brampton,ON
Summary
Customer-focused professional with a strong track record of delivering exceptional service in fast-paced environments. Skilled in clear communication, resolving customer concerns, and ensuring safety and efficiency in all aspects of service delivery. Demonstrates a strong commitment to providing inclusive, reliable, and courteous assistance to diverse individuals, with a focus on enhancing the customer experience. Eager to bring a positive attitude, excellent driving skills, and a dedication to safety.
Overview
2
2
years of professional experience
Work History
Fleet Supervisor
City Car & Truck Rental
Toronto, Ontario
05.2023 - Current
- Delivered front-line customer service by assisting clients with rentals, resolving issues, and ensuring a smooth vehicle pick-up and return process.
- Communicated clearly with customers regarding rental policies, routes, delays, and vehicle features to enhance their experience.
- Handled customer concerns with professionalism, resolving complaints quickly to maintain satisfaction and loyalty.
- Ensured accessible service by coordinating mobility-friendly vehicle options, and supporting customers with special needs.
- Promoted safety and reliability by overseeing vehicle inspections, cleanliness, and readiness before rentals.
- Performed regular inspections of vehicles to ensure optimal performance and safety standards are met.
Car Jockey
Park'N Fly
Toronto, Ontario
11.2023 - 03.2024
- Delivered prompt, courteous valet service by efficiently parking and retrieving customer vehicles in a fast-paced environment.
- Acted as a first point of contact, welcoming customers, providing clear instructions, and answering service-related questions.
- Assisted travelers with loading/unloading luggage and offered support to ensure a smooth, stress-free airport transfer experience.
- Maintained a professional and customer-focused attitude during high-traffic periods, contributing to positive customer feedback.
- Reported vehicle concerns immediately and ensured all cars were handled with care, reinforcing trust and safety with clients.
Courier Handler
Fedex Canada
Mississauga, ON
12.2022 - 04.2023
- Handled time-sensitive packages with care and accuracy to ensure on-time deliveries, and customer satisfaction.
- Provided direct customer service during pick-ups and drop-offs, maintaining a professional and helpful attitude.
- Verified shipment details, scanned packages, and resolved delivery issues quickly and effectively.
- Worked efficiently in high-pressure environments while following safety procedures and company protocols.
- Supported team operations by maintaining clear communication, and contributing to a smooth and organized workflow.
Education
Post-Graduate Certificate - Wireless IT
Fleming College
Peterborough, ON04-2024
Bachelor of Technology - Computer Science
I.K. Gujral Punjab Technical University
Hoshiarpur, India05-2020
Skills
- Customer Service Excellence
- Safe Driving Practices
- Knowledge of GTA Roads
- Verbal Communication
- Conflict Resolution
- Team Collaboration
- Time Management
- Accessibility Awareness
References
References available upon request.
Timeline
Car Jockey
Park'N Fly
11.2023 - 03.2024
Fleet Supervisor
City Car & Truck Rental
05.2023 - Current
Courier Handler
Fedex Canada
12.2022 - 04.2023
Post-Graduate Certificate - Wireless IT
Fleming College
Bachelor of Technology - Computer Science
I.K. Gujral Punjab Technical University
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