Joe Hicks
Moncton,NB
Summary
Professional in parts management with strong track record in inventory control, supplier relationship management, and process optimization. Adept at fostering team collaboration and ensuring efficient operations. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful results.
Overview
6
6
years of professional experience
Work History
Parts Manager
Rallye Motoplex & Marine
12.2022 - Current
- Recruited, taught, coached new employees
- Oversaw 6 to 7 employees regularly
- Ensured the proper stock was ordered and kept
- Managed more than $2 million in inventory on a regular basis
- Completed training for 20+ OEM brands
- Cross trained in service department
- Reconciled invoices to ensure parts reception was accurate daily
- Studied multiple different procedures for 20+ OEM brands (i.e., warranty, returns, orders, requirements etc.)
- Hit and surpassed monthly and yearly targets regularly
District Sales Manager - Atlantic Provinces
Importations Thibeault
01.2022 - 05.2022
- Managed 180+ B2B accounts in 3 provinces, ranging from $15,000 to $250,000 annual sales per account
- Catered to individual needs of each specific account
- Liaison between customer accounts and purchasers (supply chain issues, etas, quality issues, etc.)
- Product knowledge course completed for 100’s of aftermarket brands
- Produced expense reports weekly
- Produced detailed customer account visit logs
- Presented new products to clients · Negotiated discounts with new and existing clients
Parts Manager
Rallye Motoplex & Marine
09.2020 - 01.2022
- Managed motocross racing team parts (i.e., ensured accuracy of parts orders, produced import/export customs documents)
- Sourced racing parts from multiple countries (i.e., US, Italy, Australia, etc)
- Managed 100’s of corporate wide logs (i.e., trade-in reconditioning log, local delivery log, delivery trailer recondition log, etc)
- Worked with superiors writing various procedures for daily dealership operation
Parts Advisor
Rallye Motoplex & Marine
07.2018 - 09.2020
- Ensured B2C customer order accuracy
- Maintained customer relations
- Accessorized internal sales units for sales floor
- Researched labor flat rate times for accessory installation
- Processed B2C payments
Education
Some College (No Degree) - Electrical
NBCC
Moncton, NBSkills
- Problem-solving
- Operations management
- Customer service
- Team leadership
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Policies and procedures implementation
- Performance monitoring
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Parts Manager
Rallye Motoplex & Marine
12.2022 - Current
District Sales Manager - Atlantic Provinces
Importations Thibeault
01.2022 - 05.2022
Parts Manager
Rallye Motoplex & Marine
09.2020 - 01.2022
Parts Advisor
Rallye Motoplex & Marine
07.2018 - 09.2020
Some College (No Degree) - Electrical
NBCC
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